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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I have been trying to set up my new IPHONE 14 MAX PRO and was having issues. The last thing i wanted to do was to deal with tech support. I contacted online chat, was lucky enough to get in touch with Matthew and he stayed with me until i got my phone, face ID and watch all up and running. I appreciate the kindness and patients, GIVE THAT MAN A RAISE!
My experience was super easy and simple I was well take care of!
The techs are very helpful and get thing resolved quickly
Assurion is great for protecting your products that ultimately -we probably don't have the money to just replace outright. If we didn't have mobile device protect or home device protect and it really cost nothing compared to what it would take to replace a device, any random given moment. However, today their system decided to crash after being on hold for over two hours. I was put on mute for a moment for replacement paperwork to be submitted and five 10-20-30-40 minutes later the person never come back to the line and I'm still on hold even while typing this review. Jordan in mobil tech chat in the app informed me that they were having system issues and that that was probably why the guy was not able to connect back with me and gave me a number for Tier too so I am satisfied with that knowledge
Hello, Jeffrey. We hate to hear this was your experience and the delays you experienced. We are here to help you. Please let us know if you need any further assistance. -Rue
I have had Asurion on my ATT account for years but just purchased the monthly unlimited plan via Amazon and was very worried my device wasn't properly covered. I am a DJ and my primary equipment is known as a "DJ Controller" but on the site you HAVE to select a category and product type so it is now insured under "MP3 Docking Station"... which is such a sad way to put it lol. I did get in contact with support and made very sure that it is considered a "portable device" and is covered from drops and spills which is THE MOST IMPORTANT with people walking up to DJs and holding their cups over all of our electronics! I only gave it 4/5 stars because I wish there was an "Other" category so I wouldn't have had to worry so much about the product description and support doesn't have a transcript to send or download which is a little scary if I need to submit it later just in case any claim gets denied but the agent did say to copy it all and just save it in a file so its something and Jayson was very helpful and understood completely how important this coverage was for me.
My interaction was fast, simple, and all my questions were answered.
I had a pair of ear buds which I insured with Asurion. I returned the buds and very easily filed a claim. It was simple and I needed little to no assistance. My refund was processed quickly for my use immediately. I have insured many items over the years and have always received the best service and quickly responses.
I got the number from my local asurion shop where I had my iPad screen fixed a while back. I called then they got back to me and I did what they asked then they wanted more info and now I have to send the watch to someplace else via ups but it's free.
The experience with customer service was better than even expected. Thank you
Great experiance with tech michele she was very knowledgeable and friendly, she understood my issues and was egar tto help, sge was a good salesman and tryed her hardest to get me to sign up for added protection but at this time i am not able to add any to my budget
I was taken care of in a professional way. I received my refund asap.
Very easy system to use. User friendly although I would have preferred speaking with a representative at some point.
Snail mail! No options to speed up the process. Difficult to use 800 number to file claim. Today we use our phone as a computer and they want you to file your claim online. That's great, but my phone is broken so its difficult to make a claim online. Oh did I say snail mail? I know they consider over night good services, but when we the consumer pays thousands of dollars for the phone, services, and insurance we do not want to wait more then an hour or so to replace what we have lost. Its as if they took my leg and now want me to run a marathon! So I will not be able to give a good review of the service and experience that I have with Asurion or US Cellular
Hello, Flynn. We understand the importance of having a device as quickly possible, so we do attempt to get a device out as quickly possible. We are sorry for any trouble. We have collected your feedback. Please contact us directly if you need any assistance still. -Rue
Claims can be done online and shipping and receiving is easy. Just keep a look out on the emails when the arrive to follow with instructions do follow.
Asurion Home Plus was beneficial and the chat was exceptional in their help.
Nick was awesome! Very personable and cake across as very confident in his ability to help me. Thank a bunch, Nick!
The associate on the phone was very patience and understanding. My Phone was not able to get a text from her, but she tried multiple times. She did give me great customer service.
Mona helped me connect my computer and printer. My knowledge is very limited. Without Mona's expert help I could not have done this on my own. Thanks so very much.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, James. We are completely sorry for the delay. We hope your device is back up and running. -Rue