AsurionReviews 12,831

I spent a long time trying set up 4 devices
I could not set up one laptop
Your person did a great job at setting it up when I called your number *******854
I tried to sign on to your recommended Webb asurian.com/staples & it took me to Dan.com that said that the name was for sale
That is when I called
I am not sure what is going on with that
But not very reassuring
I am happy with the final result
I have always bought HP products & have been very satisfied with them

This was the first time I contacted Asurion online to file a claim. I usually do it over the phone. But in my ole age I wanted to stay courageously current with my computer skills, so I did it online. It was easy! But halfway through it I have to say I kind of chickened out and went for the support live person online and I am glad I did. I met a really nice person named Amber. She listened attentively so as to trouble-shoot the problem that I was having. Upon seeing how frustrated I was getting at having to file a claim she was able to then walk me through some practical suggestions that I could do without going through the expense of filing a claim. Getting online help in filing a claim and working through an issue wasn't that bad at all. But I am one of those individuals that when I am told "no," I call again and again to see if there is another work-around my issue. I am glad I am consistent with this approach. I called ATnT twice and spoke with 2 knowledgeable individuals and at the end of each conversation, both said that I would need to file a claim. I said to myself: "Self, don't give up. Try letting Asurion know what your issue is and maybe a tech person would be just as savvy too." So, I did and I'm glad I did. I wish there were more Ambers in the world--who actually think outside the box. Thank you, Amber and thank you Asurion. Remember: Nothing hurts a try except a failure!

After how difficult Amazon's site made it to figure out how to contact Asurion, I wasn't expecting much. But as soon as I went to their website, I was able to chat with a friendly customer server person (Carmelita) who took care of my claim (even though the product covered was messed up in their system, probably Amazon's fault here, too) in less than a half hour. I don't think there's anything else Asurion could have done to make sure I had a good experience. It was my first claim with them, for an inexpensive item, and it makes me feel better about having also bought protection for a more-expensive item. I still hope I won't have to use the protection, but it seems they really do what they say they do. I was a little wary because Asurion isn't Square Trade, which is the standard bearer, but really, the one time I had to make a claim with them, I was less satisfied than I am now with my Asurion claim. It was quicker and easier to do the "paperwork," and Asurion pays the full purchase price via an Amazon e-gift card, so I can get another one in a few days.