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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Sent my laptop in because it was shutting off when the batter was 30%. Took spme time to source some additional parts, but I was ok with that because I am not experiencing that issue anymore. Highly recommend Asurion's service!
Within minutes my claim was approved and refunded. I couldn't have asked for a better experience. Thank you!
Awesome service situation was taken care of. The repair man was awesome courteous kind and clean
They were very courteous, very helpful, very efficient and very pleased with the overall experience. Thank you.
This appliance protection plan is the best decision that I had ever made. I am completely satisfied with their service.
Robert from Samsung Care was professional, knowledgeable and very thorough!
Took 3 minutes to walk in and hand them the device, they took my name and called me when my device was ready in a few days.
The service scheduling wasn't as timely as I would have expected (2+ weeks), but the protection plan was more than worth it - $0 for what would have been a $500 repair/part replacement. Customer service were very friendly on the phone.
I have Asurion for my Iphone via Verizon. My phone was very damaged and I get a new one to replace it for my deductable of $229!
Was told refund for Bose headphones was resolved Call me company and now I'm getting the runaround
I bought the Protection Plan for an e-bike. It's a long story with what happened with my e-bike, but 3 e-bikes later and 3 transfers of my Protection Plan to each replacement bike Asurion made it painless, simple and easy. Saving your receipt with them is the best. Those who helped me were very quick and kind.
I am an older person and usually prefer to speak with someone on the phone, but the chat actually worked very well.
Very satisfied customer
It was so easy my grandson could have completed this insurance claim. Fast and great!
Way better to get the help needed setting at home rather fight traffic!
I saw that there was a charge of a protection plan that was included in the item I had purchased in July 2022. I contacted Amazon, who referred me to Asurion online. I explained my concerns and the representative was very thorough and knowledgeable of the item that I had purchased. The representative responded quickly, assuring a refund and that Amazon had been contacted. It was quite simple and extremely fast. There wasn't a long wait unlike using the phone. Asurion exceeded my expectations!
Pio was absolutely wonderful in helping someone who knows nothing except how to turn the device on.
My experience was seamless, the product that was covered was still under manufacturers warranty, but they're no longer in business. I used the chat, operator understood and shipping label to return the product will be generated in 2 hours. No muss, no fuss. 5 stars.
I was able to get my claim done via chat and it went smoothly
Both agents today were nice and knowledgeable! They made my experience great and easy!
Recommend it is easy to submit claims. My experience with their customer service has been great. The chat feature is great also talking on the phone is great.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Joshua. We are definitely sorry for any trouble you have experienced. Please call us directly to assist. -Rue