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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Laptop from Costco broke so we needed to send it in for repair. Service was easy to set up, quick, and everything was taken care of. The only thing missing was the communication. We didn't know what was happening after we shipped off our laptop off. There was no communication or tracking given at any point. Still, I would use this service again.
My associate was very friendly and able to solve my issue quickly and efficiently. Great service.
Chelsea provided me the answer to my question on blocking texts on my phone
The Verizon Security Advisor (VSA) was friendly and professional. I like to engage in a friend-like manner. She understood but kept it moving. I made sure she'd have at least one fun story after her shift. I didn't raise a fuss directed at her. I just grimaced and then my head exploded at her first solution. Her second solution made my head hurt less so I was able to find my mind after I lost my mind.
She was pleasant, professional and empowering. She was doing fine. I was the one losing my mind and cringing, crying and crumbling at the amount of work required to deal with a dark web breach.
Promote her and double her salary.
I was looking to get some help with a Blue Yeti X Mic that had stopped working properly and they arranged a repair free of charge no shipping cost to send or for the return shipment. Overall I'm happy
Very positive experience with Asurion when setting up my new phone. No complaints whatsoever and would definitely recommend!
Great service easy and fast, answer all questions instantly
I had trouble with the speakers on my laptop. I could not figure out what it was after talking with several people. But, I shipped my laptop to Asurion and they repaired it. It is as good as new. Thank you Asurion.
I had a problem with my laptop and my warranty with HP had expired, so I contacted Asurion via chat. They were very nice and were able to help me with my claim. I'm excited to get my laptop fixed and get it back.
Excellent professional service 100% satisfied happy happy happy happy happy happy happy happy happy
It was GREAT dealing with this associate in chat Normally I hate chat for tech issues but Kimberly was Nice, polite, knowledgeable and made it a smooth flowing session with great advice and even made any add on sales attempts feel like customer service. I have worked as a Team leader for MCI and Sales for VZW. I think Kimberly should be a Trainer for Chat at the very least.
Very fast, professional, knowledgeable and courteous. Kim was great to work with.
I was very happy with my experience with my representative Kim she answered all my questions and help me resolve my problem with my phone
I would not need to go through with this discussion if someone could understand the word 'NO'
The Rep. That I spoke with was so respectful and understanding of my concerns, he listened! And then told me what they were going to do, he got the ball rolling and every thing was rolling and rocking, it only took about 1 and 1/2 weeks to get my equipment back! Hey! Asurion Rocks!
Everything was fast and easy I'm very satisfied with how easy it was to complete the information to have my replacement phone sent to me
3 steps to do my claim super happy with how easy it was. No fuss.
My IPhone was totally smashed. I was able to complete a claim in what seemed less than a minute. I know it took longer but it was so seamless a process. Now they advise my phone will be replaced in 1 to 2 business days assuming this happens then this was a top notch experience.
Great service and follow up from Asurion representative. They kept me informed throughout the process of getting my TV repaired. Followed up with a call on the day of my TV being brought back after the repair.
Duncanville TV repair was great from picking up my TV and quickly fixing it and returning it.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members