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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Awesome experience was very helpful thank you for making it easy
Purchased two 100 foot garden hoses and paid for an extended warrantee. Did not receive it. Went on the chat line and explained
The problem. I think it's resolved but won't know for 48 hours as the documentation will be coming by email.
My voicemail that I had never really used you're really used kept notifying me continuously. It was so annoying it was about to drive me crazy! Hopefully it will quit working after this session with this wonderful person that helped me troubleshoot the issue!
María Cristina helped me out with my issue, she is the best, because of customer service like hers is why I keep doing business with Asurion
Easy to do, and quick! Super happy with this provider!
I was able to pay less to replace my old tv by having this insurance. They deemed it irreparable and replaced it with a new one. Making the claim and all was easy. The communication was great as well.
I needed help with my tablet, and I was able to resolve the issue.
Terrific, awesome, fantastic because you did what you say you would do there problem no 25 question game I told you my issues you went straight to what you decided to do ounce I told my problem I agree to your you said everything went smoothly I was very very pleased yes I would recommend you to friends Thanks y'all so much KW.
Our office chair broke and with the warranty the chair was replaced with no questions asked
It was quick and easy. I never has issues with and they have been my insurance for years for me and my family
I lost my phone while on vacation. Fortunately, I had insurance. I called in a claim and had a new phone within days. That was the easy part. I had a little trouble activating it and had to use online tech support. It took a little time, but my phone is working, and I was very happy with the service. It was definitely worth having the insurance. I only wish I had backed up my photos. Sad face. My contacts came in so that was a plus. I'm not very tech savvy but am going to learn how to back up to the cloud after this experience. Kim did a great job helping me activate my phone. 5 stars.
With Samsung's warrenty we had no issue with getting service on our TV. We're very happy with Samsung and service provider. They were in and out quickly and on time
Tech support person was able to solve several issues in one session. Awesome!
Didn't know what to expect, a friend of mine recommended this service plan. I came back from deployment and my computer just stopped working and wouldn't turn on I created a claim, paid the deductible, shipped in my computer, and had it back within a week fixed and ready to go! I have the home plus plan, gives me a peace of mind that all my technology is covered and can possibly be repaired if something happens, by just a click of a few buttons! Thank you!
Very polite and willing to help. Easy assistance with filing a claim.
Experience was a pleasure no hassle got results instantly. Very satisfied
Annie is a 10 out of 10 for setting a standard of excellence and going above and beyond. This one is a superstar! She had an answer for every question, pointed me in the right direction, and stayed on the line (for a long time until) I connected with the department I needed. Outstanding!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members