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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I relayed the issues I'm dealing with I provided Order #'s,, everything was smoothly taken care of!
Karla made the process of making a claim very easy and fast. She was able to answer all the questions I had, very attentive and concise.
Reinelen was very knowledgeable and guided me through the process to secure my Wifi. He was very helpful and easy to communicate with. I couldn't have asked for better help. I'm very pleased with my experience and highly recommend this product to anyone who is concerned about their security online.
Repairman appointment set up in 2 days' time. Repairman on time and found the problems very quickly.
Claim was easy and all my issues were addressed. I have several extended warranties through Asurion and they always stand behind the warranties.
I was taken care of immediately. Satisfaction was Guaranteed
I subscribed to the Asurion Home a while back, and recently events lead me to use the service. My Microsoft Surface Book laptop batteries had begun to expand, and I had never even noticed because I keep it on a stand behind my monitor. Recently I pulled the laptop out and removed the screen/tablet, and when I tried to reattach it to the keyboard the screen cracked because of the swelled battery. Asurion had me drop it at a local shop, then sent it out for repair. They had the laptop for 8 days (they had to order parts), and replaced both swollen batteries and the cracked screen for the $99 fee. Amazing experience! I couldn't be happier!
Accidentally cracked screen on my iPad. Filed claim, it was quick and easy. Dropped off at UPS, they also knew how to handle shipping process. Dropped off and two days later, my iPad arrived.
I never purchase protection plans but with the amount of the purchase that I made on Amazon it thought it would be best. As it turned out I did have to file a claim. The agent that I had was Jia and the process was resolved quickly and without any difficulties. Purchasing the protection plan ended up being the best purchase I made, too bad the product wasn't as good.
Tyler was very patient and capable for providing the help I needed to set up and activate a replacement phone.
Bought an extended warranty on a gas grill. Needed the burners replaced. Warranty came through with a complete grill replacement. Definitely going to buy the extended warranty again. These folks were very easy to deal with.
The person I had before Sarah was an idiot. Sarah walked me through the entire process seamlessly.
I think Asurion's insurance is worth it, and the customer service is excellent and goes above and beyond to resolve claims quickly and easily.
My experience with Assurion customer service and the GE technician was awesome. It couldn't have gone any easier!
Francisco and Carolina were excellent. They arrived on time and were very efficient. They cleaned up any mess they made from drilling new holes for our microwave. I would highly recommend them.
When I was first told of this program there's a lot of details that were missing and not explained
It was really easy to claim. Customer service was great too
My support representative did an excellent job communicating with me about the issue. Resolution was expedient, polite, and effective. I was thoroughly happy with the result of my chat session.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members