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From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The online chat with customer support was very easy and able to offer a resolution to the problem with my equipment. It was my first time having to file a claim with Asurion and was very pleased with the process.
Will see when phone actually gets here. To fill out forms was easy.
The printer ceased working. After efforts to diagnose and fix the problem myself I called teck support and explained what I perceived the problem to be. The teck took over from there and in a very short time resolved the problem.
He also took additional steps so that the problem would not occur again. I am a very satisfied customer..
I have used this coverage twice now and have been extremely satisfied. They follow up and make sure everything meets or exceeds your expectations. I would not be without Asurion.
Very thoughtful and kind employees a very easy experience for my phone replacement and transfer
I was having issues with my charging port due to a manufacturing error, I was assisted very quickly and professionally to resolve this problem!
They have always been extremely helpful in my claims.
I was having issues sending and receiving picture messages. It was resolved very quickly and professionally.
This review is based upon the Adviser experience: Collin was very patient, took me through steps when needed, and was generous & kind. 5/5. However, at the end of the conversation I was told to go through the premium app & call McAfee to help resolve the issue. I don't know if my plan covers the premium.
Filing a claim is fast and easy using a live agent via chat!
Hi
The first time I went to the 696 Altamonte
Fix store everything negatives starting with the employee. But later Asurion send me a phone and Michael help me with the activation. Excellent. Job very patience. Thanks
I thought I was going to have issues filing a claim but Asurion made it so easy and pleasant. Thanks Aurion!
Often buy the Asurion protection plans from Amazon, but this was my first time actually having to file a claim. It could'nt have been any easier and Raymund was very knowledgeable and friendly throughout the process. 5 stars all the way!
I have used asurion for over 15 years and have never once had an issue
Thank you very much, great experience and issue was resolve fast!
I called about various issues with my fridge. The technician came out to assess and then returned as expected fixed everything in a timely fashion and also ordered another motor for the ice maker just in case the day that it no longer functions because they do eventually give out. The character of the technician was pleasant and professional. Thank you!
I know my way around a phone but sometimes the service you're subscribed to have features you may not know about. I was helped with setting up a VPN and the way they helped was personable. He knew I was just techy enough to know what he was talking about so he didn't talk down to me or go over my head. He knew just the level of professionalism to have with me.
I rarely get help by chat line.
So I thought this would a bad experience
Just the opposite Janay was very patient & really helped
A plus rating
Clarity between BJ's and Asurion as to who is responsible for what was not clear to all parties. What Asurion told customer with respect to what customer would receive as payment was not correct. Cost of item plus sales tax was told to customer by Asurion but only item price was paid? The length of time to make a decision as to fix or pay was too long (two plus weeks). BJ's was not a real player in the final effort to clear up all questions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members