On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I know my way around a phone but sometimes the service you're subscribed to have features you may not know about. I was helped with setting up a VPN and the way they helped was personable. He knew I was just techy enough to know what he was talking about so he didn't talk down to me or go over my head. He knew just the level of professionalism to have with me.
I rarely get help by chat line.
So I thought this would a bad experience
Just the opposite Janay was very patient & really helped
A plus rating
Clarity between BJ's and Asurion as to who is responsible for what was not clear to all parties. What Asurion told customer with respect to what customer would receive as payment was not correct. Cost of item plus sales tax was told to customer by Asurion but only item price was paid? The length of time to make a decision as to fix or pay was too long (two plus weeks). BJ's was not a real player in the final effort to clear up all questions.
It took a long time to do the job. He worked quite hard considering the confined space in which to work!
Accidents happen, thank God I got insurance. Seriously nothing messes up my phone worse than falling on it with it in your hand.
They help me it was easy to take care of. It was quite easy for me to take care of! They were very helpful.
This is my third interaction with this company. Getting access to their help is very easy. Staff are informed and very helpful. They make complicated tasks easy.
Not sure why I can't just trad my phone for another at the store and why the service fee? This was not my fault, this was how I received it from your store.
Everything went smoothly and satisfactory and repairman was friendly.
I chatted with Ashley to help me activate my replacement device. She was direct to the point and helped me finish the request very quickly.
The ice maker in our refrigerator quit working. I was contacted immediately to schedule an appointment to get it fixed. The technician was very kind and knowledgeable. The whole process was so easy!
Filed a claim online for my accidentally damaged phone and had my replacement within 12 hrs!
This was by far my best experience with warranty claims. Quick and simple!
I could not get a printer to download on my computer
HP was no help at all but thus team made it happen!
Very friendly and patient as well
I have to say that I am very pleased with my experience because each time I have had an issue it has been resolved in a timely manner and far exceeded my expectations.
I spoke to two different agents regarding an insurance claim with AT&T mobile service. One agent helped with a claim and the other provided technical support when receiving the replacement one (refurbished phone not new) Both were great! I took one star off for being misled by the AT&T sales rep about the insurance coverage. I think the deductible is ridiculous that it's the same price of my car deductible of $250 for a 1K phone. Also, don't expect to get much coverage if your warranty is over. Once the warranty is over you will be paying a deductible if insurance even cover your claim. Cracked screen is not covered. So by the time you pay your insurance monthly plus the deductible, you're pretty much paying for your 1K phone twice. Hopefully this help anyone who has been misled about getting insurance on your mobile phone to think twice.
This process was super easy to do. As always saved your receipts.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, James. We are definitely sorry to hear about your device. If the device arrived damaged when purchased, please contact your carrier. However, if received damaged from Asurion we do have a warranty period of damaged products upon arrival, please contact us directly. -Rue