On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This process was super easy to do. As always saved your receipts.
Recommend purchase of protection plan with everything you buy. Worth the minimal fee.
I was trying to set up my new phone which is very exciting until you hit a snag but the Associate was kind, patient and reassuring that she could help me and she did.
Matthew helped me in setting up my new phone. I was afraid that I was going to mess up without anyone helping me. Thankful for his patience.
Very happy Everything worked out very good Customer service is very good they answered all the questions I need it
Easy to use! I spilled coffee. Waaahaa. But yous guys were great. Thanks boo. Now im gettin mees a phone that works. Yays. Im gonna peep at some porn. Jk jk jk
Easy dealing with helpful customer service. Even on line.
They walked me through the entire process. Thanks!
Asurion protection takes care of all your needs with fast and courteous help every time.
Great customer Service AAAAA++++++
Right now the reasoning is behind the 3 star is that the information we are receiving from them sounds like a mishap. To them the product looks to have been repaired but it has never left our house and until the damage and date was perfect. So, we file a claim and then got denied. Not sure as of now of the outcome because the review team is closed. Once we talk with them and hear the full answer I can give a more accurate review. As of now the process was super easy but the denial left us as well as friends who have used the service and told us we should also use it and as such we did, leaving us all now kinda speechless lol.
Due to this we did not have the coverage from the seller and now to find out we are denied through the coverage we thought was a better choice, everything is now in limbo! All in all from what ive heard and seen Asurion is very helpful and easy to use. This case of mistaken information or I did the claim wrong is or has left us speechless.
As i had come to the website to cancel my insurance with them, my husband told me to make sure and talk with them first to make sure their decision was based on the correct data and that it was not a automated mistake. Im glad i listen but am not drawing an opinion just yet.
At this point its a rollercoaster ride lol. I have some hope in the process but the reason they denied us is not as far as I know correct. So, if that fixes the issue here then awesome 5 stars and some... if not 3 stars is more than generous due to how many accounts they have lost due to wrongfully denied claims when they could of actually been helped. Lose lose or win win.
I was getting frustrated with a claim but as soon as I clicked the chat button, Edward from customer service jumped on and I could feel my stress level go down. He handled my claim swiftly and was polite and professional; all qualities I look for in customer service. I appreciate that when things don't work, and you have to file a claim, someone can cut through red tape to get the job done right! Thanks, Edward!
Asurion honored my warranty I bought with my laptop. No issues. They did a great job. Ive bought plenty policies. I have never filed a claim until now. And, they are very fair.
Filing a claim was easy and fast. My replacement phone was delivered same day.
Having the insurance through DirecTV has been worth it I Effortlessly replaced 2 laptops. Now when I came down to trying to replace or fix the 2 TV's that I have it's been a little difficult but I will say that each agent that I have spoken with is very friendly and helpful.
Hello, Joely. We are sorry for any trouble you have experienced. Please message us at https://www.asurion.com/claims to assist. -Rue
It's very easy to file a claim and get a new phone quickly.
IPad damaged. Had little issue getting claim filed. But after sit up was handled and replacement on way. Thank you.
Grant did a terrific job assisting me in attempting to set up my replacement device.
I love when companies make it easy to do an exchange or replacement quick and easy. This way I can get back to work without delays. Thank you, Asurion!
I'm just happy I don't have to pay for all those little protection plans from random insurance companies for each individual electronic device I buy, I buy a lot! The Hometech Protection is definitely worth keeping everything in one place, for one consistent price!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Chanda. We are definitely sorry for the time your claim has taken to be processed or to receive answers. We are here to help you in anyway we can! Please let us know if you still need assistance after speaking to our review team. -Rue