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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Claims application was easy to file online and upload necessary documentation. However we didn't get updates (I would have expected at least weekly updates).
Idropped a new z flip and had to activate a new one and transfer all data. I thought i would go to store and have them do it, but decided to try it from home. The tech, Grant was extremely helpful and we were able to accomplish the task in a short period of time.
Perfect; everything went very smooth and I was confident in my representative' knowledge. Thanks!
Very easy to file a claim. My phone stopped working correctly and in about 3 minutes I had a new phone on the way!
Great service, competent and professional. The tech was very personable and dedicated to delivering top of the tier quality service.
Easy access, friendly tech, very professional. I got my device activated in no time at all. Thanks!
Outstanding help and very concerned. I appreciate all the areas AMANDA covered to try and resolve these issues.
Excellent system and secured data. Trustworthy with confidence and peace in my mind!
Your worker excellent costumer sevice, but not asurion was playing game about a box the you knew it was not coming, i know i deserve better and for my troubles to pay for my computer to be pack by ups,
After a day or two of determining whether my Manufacturers Warranty no longer covered my laptop, Asurion accepted responsibility and emailed me a prepaid shipping label. My laptop was shipped to Asurion, repaired and returned to me in less than a week. I was very satisfied with Asurion's repair job.
Lazyboi leaf blower stopped working and they honored the warranty with a complete refund. How often does that happen these days?
Cracked phone screen after 11 months and effortlessly made a claim, returned phone and received refund in days! Very fast and simple process compared to competition!
Muy fácil y rápido someter el reclamo con asurion rápido y da varias opciones de acuerdo sea la mejor que funcione para ti
Been paying for this home +
Finally wanna use it and figured nothing would be covered
I was wrong more is covered than I thought
Friendly customer service
These guys did a great job, but I had to provide all the records of original product purchase as well as the extended warranty. Having all your records along with the help of Amazon purchase history, they did honor the extended warranty!
We just got att service three weeks ago and my screen shattered and a bad experience with asurion when I had TMobile almost kept me from filing a claim. When I finally cut myself on the broken screen I filed and it was so simple and fast
All was handled perfectly from my first phone call to the several emails necessary to comply with needed requirements. Glad I have this policy! Thank you for the excellent service and replacement of my 42 inch TV.
I had one simple question for her, and I expected a long time for an answer, like some chat conversations, to my surprise lasha was back in minutes with the answer I was looking for for, then I go back to my home page, and she popped up to see if there was anything else she could help me with, fine service
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Hello, Zoraida. We are definitely sorry for any trouble. If you need assistance with a claim, you can receive additional support at https://www.asurion.com/claims/. -Rue