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AsurionReviews 12,723

4.7

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From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+232
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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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New Jersey
1 review
0 helpful votes
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Cruise cancellation
November 28, 2022

Claims application was easy to file online and upload necessary documentation. However we didn't get updates (I would have expected at least weekly updates).

Date of experience: November 28, 2022
Pennsylvania
1 review
0 helpful votes
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Nontechy gets it done
November 28, 2022

Idropped a new z flip and had to activate a new one and transfer all data. I thought i would go to store and have them do it, but decided to try it from home. The tech, Grant was extremely helpful and we were able to accomplish the task in a short period of time.

Date of experience: November 28, 2022
Kentucky
1 review
0 helpful votes
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Transferring Data
November 28, 2022

Perfect; everything went very smooth and I was confident in my representative' knowledge. Thanks!

Date of experience: November 28, 2022
Maine
1 review
0 helpful votes
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Excellent service
November 28, 2022

Very easy to file a claim. My phone stopped working correctly and in about 3 minutes I had a new phone on the way!

Date of experience: November 28, 2022
Georgia
1 review
0 helpful votes
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Rob's Review
November 28, 2022

Great service, competent and professional. The tech was very personable and dedicated to delivering top of the tier quality service.

Date of experience: November 28, 2022
Georgia
1 review
0 helpful votes
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Fast and easy.
November 28, 2022

Easy access, friendly tech, very professional. I got my device activated in no time at all. Thanks!

Date of experience: November 28, 2022
Maine
1 review
0 helpful votes
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Gabe
November 28, 2022

This was a fantastic and painless experience that I would recommend to anyone

Date of experience: November 28, 2022
Virginia
1 review
0 helpful votes
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Great job
November 28, 2022

Ann did a wonder job... she was very helpful. I hope this is enough letters.

Date of experience: November 28, 2022
Virginia
1 review
0 helpful votes
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Outstanding help and very concerned. I appreciate all the areas AMANDA covered to try and resolve these issues.

Date of experience: November 28, 2022
Washington
1 review
0 helpful votes
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Awesome
November 28, 2022

Excellent system and secured data. Trustworthy with confidence and peace in my mind!

Date of experience: November 28, 2022
New York
1 review
0 helpful votes
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Your worker excellent costumer sevice, but not asurion was playing game about a box the you knew it was not coming, i know i deserve better and for my troubles to pay for my computer to be pack by ups,

Date of experience: November 28, 2022
Rue L. Asurion Rep
over a year old

Hello, Zoraida. We are definitely sorry for any trouble. If you need assistance with a claim, you can receive additional support at https://www.asurion.com/claims/. -Rue

New York
2 reviews
1 helpful vote
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Asurion Extended Warranty
November 28, 2022

After a day or two of determining whether my Manufacturers Warranty no longer covered my laptop, Asurion accepted responsibility and emailed me a prepaid shipping label. My laptop was shipped to Asurion, repaired and returned to me in less than a week. I was very satisfied with Asurion's repair job.

Date of experience: November 28, 2022
New York
1 review
0 helpful votes
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Actually lived up to the warranty!
November 28, 2022

Lazyboi leaf blower stopped working and they honored the warranty with a complete refund. How often does that happen these days?

Date of experience: November 28, 2022
Washington
1 review
0 helpful votes
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Simply the best!
November 27, 2022

Cracked phone screen after 11 months and effortlessly made a claim, returned phone and received refund in days! Very fast and simple process compared to competition!

Date of experience: November 27, 2022
Georgia
1 review
0 helpful votes
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Muy fácil y rápido someter el reclamo con asurion rápido y da varias opciones de acuerdo sea la mejor que funcione para ti

Date of experience: November 27, 2022
Massachusetts
1 review
0 helpful votes
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Questions on what's included
November 27, 2022

Been paying for this home +

Finally wanna use it and figured nothing would be covered

I was wrong more is covered than I thought

Friendly customer service

Date of experience: November 27, 2022
Indiana
1 review
0 helpful votes
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Kevin's Pump Return
November 27, 2022

These guys did a great job, but I had to provide all the records of original product purchase as well as the extended warranty. Having all your records along with the help of Amazon purchase history, they did honor the extended warranty!

Date of experience: November 27, 2022
Oklahoma
1 review
0 helpful votes
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Speedy claim process
November 27, 2022

We just got att service three weeks ago and my screen shattered and a bad experience with asurion when I had TMobile almost kept me from filing a claim. When I finally cut myself on the broken screen I filed and it was so simple and fast

Date of experience: November 27, 2022
Georgia
2 reviews
0 helpful votes
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Perfection in Customer Service!
November 27, 2022

All was handled perfectly from my first phone call to the several emails necessary to comply with needed requirements. Glad I have this policy! Thank you for the excellent service and replacement of my 42 inch TV.

Date of experience: November 27, 2022
Virginia
1 review
0 helpful votes
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She is quick on the trigger
November 27, 2022

I had one simple question for her, and I expected a long time for an answer, like some chat conversations, to my surprise lasha was back in minutes with the answer I was looking for for, then I go back to my home page, and she popped up to see if there was anything else she could help me with, fine service

Date of experience: November 27, 2022