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From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
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My intuition guided me to accept the Asurion protection insurance offer when I purchased a good quality slim backpack on amazon. Lo & behold: after 2 years, one zipper gave out. I contacted Asurion. They confirmed that I have a valid claim. We completed the claim over the phone, and 2x weeks later, the check was in my mailbox, and I banked it immediately.
I have already purchased my replacement slim backpack, and because this is an even better quality slim backpack than my previous bag, I took out the next level of Assurion protection plan for 3 years protection against failure.
I feel good about Asurion, and highly recommend them for all luggage protection (and what-ever else they may cover.)
Thank you Asurion!
I sent my Lenovo laptop and PlayStation to get fixed and within 7 days the items were shipped and received at home. Love the service from Verizon Asurion home warranty.
Easy to navigate understandable. Probably most easily claim ever filled out. Operational to older people.
I had a great experience with terance! He made things easy, and was responding in a timely manner.
Very easy and fast, I have very good experience, also the form is very simple, thank you.
Getting sapphire blue instead of my PIAD for/original color is not acceptable. Apple stated they would replace for same case color
Pleasant and quick! My ehub stopped working and fortunately I had an Asurion policy still in effect. Got my claim in secs
Had a problem getting the warranty claim started, Emmanuel did a fantastic job of guiding me to the information I needed to complete my task with great patience.
When our device comes shiny and new in the box, we never really think about the worst case scenario happening. And hopefully it won't happen to you, but if it does, this truly is the best way to redeem the situation and get back in the saddle with the new phone right away. The whole experience has been quick and easy.
Always that I needed your help You are there and the Serv team technician here in PR are the best, too.
Good job helping me this was pretty easy And I'm grateful that That AT&T can be here for me and my specific time of need thank you so much please send my phone as quick as possible
Gerome Kian was a blessing and help. He answered my questions and got my needs and wants to be met.
Thanks, Kian!
I have several Asurion warranties on products I purchased on Amazon, and I have only needed to file a claim on one product. The process was so easy, fair, and quick. Never a hassle. INCREDIBLE customer service. My agent Maria Cristina was so knowledgeable, patient and made the entire process painless. I HIGHLY recommend Asurion Extended Warranties.
When I chatted with a tech expert, Norman, he helped me, in clear language, know exactly how to file a claim. Letts hope I get someone as knowledgeable as Norman when I call in to file a claim.
Filling out the claim was super easy! Going online was really simple and didn't take long at all.
I received my replacement phone and couldn't get it working and was frustrated that I'd have to sit on hold or in a chat waiting room... I started the chat and within minutes my phone was up and running with all of my apps and my contacts! I'm grateful!
I ALWAYS get asurion. They make it easy to replace or refund an item that no longer works when your warranty doesn't. Highly recommend
Very simple to do just more expensive than I expected
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Joe. We understand the importance of having your same device. We apologize for the trouble. We cover your same make and model however we do not cover or guarantee color as it is only a cosmetic feature and does not affect the functionality of the phone. -Rue