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From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Chris was excellent, having been in retail, the refund was handled very well since units were NLA.
We really liked the Othway Humidifiers.
Replaced a broken phone, and helped with activation - brilliant!
Hotspot connectivity problems have been since day one. Molly worked my issue all the way to proper functionality.
Initiated a Claim on defective electronic item. Asurion representative, Chris, was exceptionally helpful in collecting pertinent data with instructions on getting the Claim processed futrther via Mfg and Asurion. Asurion has come through for me previously. Great to work with.
I'm so glad I did. Communication was excellent. David our technician communicated well and was on time and professional. Washing machine pump went bad due to 1, yes 1 penny that had floated over the drum. Thank you Home Depot for using Asurion. I bought it on line, everything I needed was there in the app to activate the warranty.
On buying new goalkeeper gloves, the cashier recommended the protection plan. I never buy protection like this, but given the probability of wear and the promise of replacement, I thought I'd give it a try. Sure enough - my son wore the gloves about 6 months of steady plan (3-4x per week practices and matches), and finally the foam was worn to the point of being in need of replacement. Claim was simple - copy of receipt, pictures of front and back of the gloves, and within 2 days I had an e-gift card as promised. Will definitely do again.
Every question was answered. Most questions were anticipated. The responses were clear and easy to understand. Great job.
Dennis was absolutely fantastic. He was able to resolve my issue quickly and efficiently.
The whole process was extremely straightforward and easy. I found it so easy to file a claim that it helped comfort me in knowing how easy it was for me to have my products secured by Asurion and how easy it was to reach them.
Asurion has provided me complete and easy service. Saving me worry and delays. Thanks so much.
I had a supper great experience today as well, keep up the great job. So glad to be your customer
Service Representative was very professional, and explained everything in detail.
Brad your online support tech helped me with installing a vpn app on both of my devices. He made it very easy
Took care of my issues quickly and very friendly customer service.
My HP Pavilion Laptop had a screen issue. Asurion had a label emailed to me and a week later, I had my laptop back in perfect condition. I will always get an Asurion warranty going forward.
During a powerful snow storm, assistance in providing us useful information, exemplified the quality of your customer services personnel.
I'm extremely thankful for the great service when activating my phone replacement. They gave me different troubleshooting options and solved the issu
I had bought in an Asurion plan after I had lost my cell phone at a theme park. Recently, my daughters Beats headphones had broken, and I had put a claim in to have them repaired. Unfortunately, they were unrepairable, and they totally refunded my money for the headphones so that I could purchase new ones. This plan is absolutely amazing and worse, every penny that I pay monthly.
New 14 phone, too complicated to fix on my own so called customer service. Alisha was the representative, knew what to do and so patient with a 76 year old with limited tech skills.
She was so pleasant and kind plus in 5 minutes had me on my way.
A very satisfied customer!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members