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From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Sent sound bar in for service on Nov 14th, was received on Nov 16th. No updates until Nov 23rd with a email asking how your service was. Had to go on line and chat with Medy who had to do a lot of research to find out what was going on with my sound bar as there were no notes. Found that my sound bar could not be repaired and they were issuing a refund for the sound bar. Which is great, but instead of me sitting here waiting on info or delivery of my repaired sound bar, sitting on chat for about 30 minutes, a little reach out by customer service would have meant a lot. Very poor customer service.
Chanel did a great job and was very professional had a few issues setting up but was walked through with ease
When we went shopping on Black Friday, I misplace my phone in one of the stores we went to. When I couldn't find my phone back home, we looked all around the house and in the vehicle, we went in. I was trying to see if I could find it before filing a claim. I called all the stores we went to and even went to personally, and they said they didn't find anything of the type of phone I had. So, I started the phone claim by going to the Verizon store, They gave me the phone number and website. I went home and tried online and go pass the PIN information box. Went back to Verizon store and got a new PIN number and now I am done filing.
Hello, Paul. We are sorry to hear about your device. We are here to help you. You can file your claim at https://www.asurion.com/claims/ and we will be have your replacement out. -Rue
It was simple and smooth I like the service best service I had in a while
Asurion customer service was easy to work with, which was appreciated. They need a better system of knowing when an item needs to be mailed to them for repair when the customer knows it cannot be repaired because the customer talked to the Epson tech and the tech said the error code displayed meant the printer was beyond repair. I had to mail the printer to Asurion at the cost of $100+(set by Asurion and they did make the process easy) to be told it could not be repaired. I realize that Asurion reps do not know me and I could have been lying. There has to be a better way.
They promptly paid the fair market value of the printer for $310. Of course I only realized $210, but that was still better than taking it to the dump's electronics disposal area.
It was very good. Very helpful got my situation fixed
Asurion insurance options with Amazon is incredible. It has saved me so many times on expensive products that turn out to be junk. I will always get this on things that matter! Highly recommend for anything you can get it on.
I had no idea how to setup my new phone. Alicia went above and beyond is assisting me.
Much easier than I had imagined website was easy to access
Great customer service, fast and very well spoken, and friendly
I needed help getting a phone replacement activated as it wouldn't do it online itself. Went through to the chat the agent named Brian came back and helped me 100% above and beyond he even stayed late past their closing time to get this phone activated, and to answer all my questions about AT&T Home Electric protection services. Thanks Again Brian
Very helpful! Customer support guided me through each step of the claim. Very easy process. Thank you!
Smooth transfer made thanks to the help of the tech savvy employees.
Assurance that I was not going to mess it up as I am not very tech savvy.
Claim took normal than longer time. It went well but talking to customer support was not very helpful because the information they were sharing was same as online.
I was told I was getting a new phone because my phone was under the factory warranty and i was disappointed to receive a refurbished phone. Jayson helped me through setting up my phone and when I accidentally reset the new phone instead of the old he was very kind and walked me through it again. I really appreciate his patience and informative help.
My refrigerator has have different problems since I bought it, but the Asurion technicians have helped me to deals with that issues.
The service was fast! Brian was very helpful and friendly. Thanks!
ATT was to set up my new iphone! What a joke! Called Asurion and Perry took care of everything! Couldn't be happier! How frustrating to buy a new phone and now have it work! I was told at the ATT store that he wasn't 'tech help'. What the hell are they there for then, just sales?
I have had possibly 3-4 issues where my laptop stopped working suddenly and the Asurian warranty was 100% worth it - fast response- fast repair- fast return- thank you
My first time with a SIM card was successful thanks to your help. Very patient and made sure it all worked. Glad I reached out! Thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mike. We are definitely sorry to hear about the delays you experienced. Your feedback has been captured! Please let us know if we can assist any further. -Rue