AsurionReviews 12,719

I need to activate a phone that I had replaced with my insurance and the customer service here was just really wonderful

Very helpful and explained things out good
I had lots of questions and he helped out pretty good
He gave me the info I needed and the number I needed to contact him he ne t department

Easy n Fast to be helped in the write direction.Thank you.

I filled out the form online. It was very quick and easy. Then I did a "chat" with a representative that made sure that everything was filled out correctly. She finished all the work on her end and I got a reimbursement right away for the broken product. Amazing customer service! I suggest doing a chat after you file your claim.

Reactivating a replacement iPhone was an extremely pleasant experience due to the knowledge and professional demeanor of the ProTech expert

Annie was extremely helpful and super patient! We ran into a few problems activating my phone and she walked me through it all and assisted me doing what I needed to resolve my issue.

Had issues with an Epson Printer/scanner communicating with my Imac. I could print, but not scan. All's good now thankx to Jayson

It was an easy process. I will let everyone know how easy it was.

We had my watch and my daughters earphones go out the same week. Asurion made the repairs process simple. I'm hoping the repairs are done quickly! So far I am extremely impressed.

It was easy to submit my documentation, and instead of what I expected - which was some excuse and a rejection - I got approval and a gift card the next day! Couldn't be happier with my experience.

The Asurion representative, as well as the AT&T representative were extremely helpful and tolerant. My experience was less painful than expected. Thanks.

I was trying to set-up/activate my new phone. My previous phone had been trashed (by me), so the "info transfer" part was more challenging than it needed to be. Regardless of the ups and downs of communicating via the website "chat" function, I was most fortunate to have a "Tech Coach" name Jaymi. Jaymi was FANTASTIC in dealing with me (and my frustration), professionally, patiently and and friendly. Thanks Jaymi!

The process to submit the claim was fairly user friendly. Let's see what the result yields and expedient.

I needed to activate a replacement phone for my damaged one. After battling for a few hours on my own, Ian, from the message tech support was able to get me up and running in 10 minutes. I should have gone there first.

Operator arrived quickly and had my issue resolved in a matter of minutes. No hassle and they were extremely helpful and professional.

I am in disbelief I had my phone break and they are replacing it for me with same day delivery. Now that is service that is hard to beat! Recommend 100% to everyone in need of a replacement phone.

Very easy to use the claim form and very satisfied

Damaged device. Filed claim. Received replacement. Downloaded tech app and contacted support. Complete we'd transfer and setup in about 1 hour. Easy and pleasant! Thanks!