AsurionReviews 12,718

Eric helped me very well and helped my figure out and idea for my problem, for that he deserves a raise

Setting up a new iPhone, from a very old one, was complicated. The Verizon tech, through Asurion, was patient and very helpful.

I first called the number (which I have done before) so what the heck let's try the website. I was done in less than 10 minutes. Always a pleasure to use.

Worked fine. So far so good. Will continue to use this service.

Thanks for the great service we received with the replacement of our damaged phone. Every step of the process went well.

It was good not a problem at all very smart representative and very helpful would highly recommend this service to anyone

I always ensure to get coverage. I have never had any issues with an agent helping to find a resolution to either replace an item or refund for an item. The agents are always kind

The process was completely painless. I filed my claim through chat, after only a few simple questions, it was done. Now, I am just waiting for my email with the shipping label to return my product so that I can get my credit and replace my item. Definitely happy. Thanks.

The tech's really know their stuff. Helped me all the way through my claim. I highly recomend them

It was quite pleasant and the phone rep was extremely knowledgeable and helpful. It took very little time for the installation and she had all the right answers to the questions that I asked. If I call again hopefully I will be able to speak with Raveen to work out any problems that I should have.

That tech coach was very helpful and answered my questions

It went off with a hitch was painless and a little bit of fun to have them help me with this

I had to do an online Chat to get my phone activated because I was clueless.
Brian helped me and he did a great job. He was patient and explained things to me.
He made the process really easy. Great experience

Had an issue with my phone called Samsung to do a warranty deal over 2 weeks ago still haven't heard anything from them so did it through Samsung care with these guys problem solved in 5 minutes no complaints here next time I know who to call first!

I always panic when I have to file a claim because I fear that I failed to register my device. It always ends up being a nonissue. The partnership that Amazon and Asurion have makes the whole process seamless. No worries, nothing to stress about, just a super easy process.

Mike, my repair man was very professional and conscientious about his work product. I could tell he took pride in his work. Very good representative for the company.

I need to activate a phone that I had replaced with my insurance and the customer service here was just really wonderful