From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
I had purchased lighting that was only covered by a short warrant. I bought the Asurion plan for coverage for an additional 4 years and I am so glad that I did. Imwill continue doing so.
Pio tried to assist in problem solving my printer problem. When the problem could not be solved, she filled out the necessary forms so that filing a claim would be simple and suggested I call the claims department since she was tech support.
She was very helpful!
Asurion tried their best to fix my computer but it was unfixable and they returned the full price of the computer even after 3 years of use. So very happy that I paid the extra for the warranty.
She was very helpful and friendly, would give 6 stars if possible
Good attentive interaction. Quick. Explained option
Great experience, ver easy to navigate through in getting my claim filed
Had a great experience my problem was taken care of. I can now replace my television that is not working.
Technician was ver knowledgeable and professional, resolved the issue really fast
Very helpful, got my replacement phone activated in no time. Very patient! Everything went smooth. Thank you Annie and AT&T staff..
Shawn was very helpful! Even though we was just chatting but it felt like face to face customer service. He chat etiquette is 5 stars
The knowledge and compassion Malika showed to my issue was amazing. She helped fixed my phone in minutes.
The Verizon instructions did not work transferring my Note 8 "Everything" content to my new S22 Ultra.
Alisha, was great! And was very patient, understanding, and listened to my issue. I was not comfortable proceeding with the transfer process and could not risk loosing anything from my old phone. She went through and guided me through every prompt and apps to start and complete the transfer. Everything went perfectly, and now I have my new phone ready to go. All data, yes Everything is transferred over and she did a perfect job helping every step of the way.
Thank you Alisha! You deserve a raise, this took what seemed like a long time, but she was extremely patient and understanding.
I had a great experience, he took me sort by step and was very nice and patient
I had 2 Tech Experts. 1 God and 1 Goddess
I got disconnected from the first 1 but he was very help full. But the second one was super amazing they took care of all my phone needs they could! They are a real trooper.!Wish I had them every time!
My phone now reads 5G, I know how to access my HULU, DISNEY+, and ESPN. My hotspot has also returned. My account won't let me in but the TECH BOSS took care of leaving a message for the LEVEL 2 TECH'S.
I hope their just as good but I won't hold my breath a Gifty is most likely hard act to follow! Both techs deserve a bonus -
Will always use this service! Super easy and helpful and fast!
I had a problem with my 1 year old Vizio Smart TV. I purchased the Asurion warranty with the original purchase and contacted Asurion. They quickly verified the 1 1/2 year old purchase, verified the information and issued a refund for the claim. The Agent was extremely polite and helpful. It was a very professional and easy experience. I would highly recommend them. It was well worth the purchase price.
Christian was polite, patient, kind and competent. Being a senior, activating a replacement cell phone (mine was stolen) isn't exactly intuitive. But Christian guided me through each tedious step, with kindness and lots of encouragement. He is truly an asset to your Tech Team. You're lucky to have him!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members