From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Tina helped me identify the full problem and we came up with an easy solution together. Quick and painless.
From the moment I connected with the support. They knew exactly what I needed once I told them. There was a mistake on my end which cause me to this connection from them for a few minutes but the support was still with me the whole time. And they got me all the information I needed to solve my problem. Great customer service!
The new phone I got didn't have thorough instructions about the SIM, it resulted in my phone being unable to call, or reload voicemail and text history. I screwed around trying to figure it out on my own for around 5 & 1/2 hours becuz of that. Tech coach had me all up and running in a half hour or less. I wish I contacted them sooner! They did a great job and it would've saved me a lot of time if I turned to them right away!
Kian is a hero today for sure got my denied claim turned Into an approved claim and soon I will be able to game online again thanks to him
I highly recommend the warranty. It was extremely easy to complete the process.
Everytime I call for technical help Verizon Asurion helps me and I am not knowledgeable of computers. They stay with you until your problem is solved. I am so happy I signed up with verizon Asurion technical help.
Rejoice was an amazing rep that handled my issue quickly and professionally. Highly recommend.
Rejoice was caring, kind and knowledgeable. She was able to assist me in placing a claim.
Extremely easy to file claim and setup appointment
Filing a claim was very easy. The Asurion agent made the process of filing a claim stress free. The agent was very courtesy and had outstanding customer service skills.
Best service experience i can ask for. Easy and convenient. The representative was very Knowledgeable and helpful.
Q+A to set up new Apple phone was fantastic. Verizon staff was patient, extremely knowledgeable about the device and was even able to answer questions regarding issues that confounded me for a long time that had nothing to do with setting up the phone. The fact that she was excellent in helping me set up the phone and was able to help, beyond the phone setup, was very impressive as staff usually live in different silos. She answered the questions, did not need to send me to another dept. to get an answer, saving me time and creating a very satisfied customer. I would give the highest marks regarding my experience.
Easy-to-follow claim site with option for expedited shipping, which is great for busy moms.
Anthony was amazing! Best service ever. He helped me through the process and was very patient with me.
It is my second experience with them, and I have never had problems, on the contrary, they have always known how to solve returns.
In my case, I am a musician and I have spent my whole life on musical products, but until recently I found out about Asurion and it is the best place where you can invest, and know that your product is backed.
Asurion provided excellent customer service and a swift resolution to my issue. There was no hassle or unnecessary delays or roadblocks!
I don't usually purchase product warranty insurance but on a few occasions I have - and not used it. Just today, I filed a claim on the Asurion.com/Amazon website for some icicle lights that I had bought 2 years ago. After a bit of verification, my claim was approved and I will be receiving a gift card to cover the cost of my product!
Worth the price - no need to think this is a hoax. It's the real thing!
I sent in a claim, and I apparently wrote something wrong. I received an email that they could not process my claim. I spoke with the representative Amy and she helped me to refile the claim with corrections.
My experience was super easy the staff was very helpful and pleasant to work with.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members