From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Love the easy process of filling a claim and reverting
I jumped on the "chat" feature and Ludy was on it fast and filed the claim. Approval was within 2 hours. I am a happy camper with Asurion.
Working with you all was such a positive experience. Daphne was a pleasure to work with.
Simple process. Did not what to do about my phone being cracked. The claim process was very easy, considering the amount stress that I have with my phone being broken. HELPS!
I had 2 game system controllers that was not usable and the turn around was and getting them back was very fast.
I had spilled soda on one of my favorite laptops and Asurion was able to get it back up and running in less than a week! Very impressed with Asurion+
Second time i broke my screen and just like the first time, it was just quick and easy, used the same phone even tho now i have to turn off and on the scren just to get it working. But ill get my screen fixed soon and cheap too!
At first I didn't understand that you had to tap the word you were entering, but when I understood that, everything went very smoothly.
Saved me after Christmas lights stopped working. They offered me a full refund.
I had trouble with my printer not working properly I contacted Asurion and they took care of the problem immediately giving me a full refund.
Staples said a data transfer would cost 200 dollars. Went next door to asurion who sold me a membership to asurion home for 25 a month, which included free data transfer. No brainer. Got extra help for far less cost.
Great customer service too.
Great support.
Thank you…very helpful and fast recovery..
My Experience was amazing. My tech support agent completely fixed my issue. I'll just see if it stays like that. I will be further reviewing in the future. Thank you very much. Assurion
I was all set to get comfortable in my chair and go thru the agonizing hour plus of troubleshooting with no end in sight.
Surprisingly it was not like that at all. Monica was super helpful, super easy to work with and best of all fixed my problem! I wouldn't dread contacting someone if I knew it was going to be that easy!
Kim was an absolutely phenomenal technician. She was extremely knowledgeable, patient, kind, encouraging and positive. I wish I could interact with a "Kim" every single time I needed technical support. She should be commended for her expertise, customer care and support. We did not resolve the issue due to a phone issue outside of her control - but I would rather spend hours on a support chat with a technician like Kim than 20 minutes resolving the issue with anyone else!
We always purchase the protection plans from Asurion. If we need to use plan, the warranty/claim service is super easy. Their team is fast, friendly and professional. We highly recommend this service
Lovely lady to type with. But I'm not cell language savvy therefore difficult to make things work
The experience was unbelievable Karen was awesome she made filling my claim very easy & pleasant she truly is an asset to asurion I give her & asurion five stars I always buy a protection plan this is the first time that I ever had to use one but their worth it thank you Karen & asurion
Tina helped me identify the full problem and we came up with an easy solution together. Quick and painless.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members