From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Asurion provided a refund for my granddaughter's broken cell phone without any problems and just a small service fee!
I had an issue with some calls not coming through properly. The technician had the issue resolved within two minutes, if that.
Very quick and simple procedure. No issues at all.
It was fast and easy. No problem with getting a replacement
Broke my phone and had to file a claim process was fast and simple took under 10 minutes very satisfied
Contacted tech to help me set up a new wifi. Ended up being cut off and working with two techs. But they were great!
I did not have an active number so I had to use the chat online to activate my phone remotely. Charles did it quickly! Great service.
I had a feeling I was intentionally getting the runaround. I was persistent and did not give up. Asurion finally sent the information to ship the HP laptop and resolved the issue. I would purchase the insurance again.
Just follow the instructions and the process is very easy. Lots of online help as well as telephone help if needed.
Super easy to set up, just need a picture of the receipt & upload it to the website provided on the BJ's receipt, and add your phone number & email address & that was it!
It's very easy to make a claim and they provide quite quick services.
I had a wonderful experience with asurion. They did a really great job helping me file my claim. I truly appreciate the help that was given to me in my time of need. Thank You!
The agent, Miracris, was the best. Filed the claim for me and sent me a shipping label so I could send the Igloo Portable Ice Maker in for repairs at no cost to me and hopefully getting my unit fixed. I could not have asked for this process to have been any easier. Thank you for your competent and professional agents.
Very easy to do online, that I could even do. Had to replace one last year, never have I had any problems with this company. I would definitely recommend them. Thank you!
The onsite techs were outstanding. End to end white glove approach which is relative since it was 1day (quite spendy) tv.
The asterisk is for the rude scheduling rep who refused to accommodate after an asurion error.
She took care of business like a boss y'all! Tell her "thank you" for me please!
I bought the extended warranty from bjs when I purchased my tv. Started having issues with it and asurion sent a technician to my house to try to repair the unit. After finding out that some parts were not available, I was contacted to register to receive a full refund in the amount of the original purchase price minus tax and warranty coverage price.
Make sure you keep your original receipt because I had a plan with another electronic purchase through asurion and even though they had all the information they wouldn't warranty the product.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members