From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
I lost my phone and I requested to get my claim for replacement. It was so easy to claimed and soon i will get my new phone
My issue unfortunately lasted about 2 to 3 months because of someone not sending me bar codes to take to UPS for it to be shipped. I then had to call back and request a supervisor and one never called so I then had to call back 2 weeks later and the guy then helped out and got what I needed to be able to ship my item and thankfully within a week my issue was resolved.
You never think it is going to happen to you, but it can. Having your phone compromised is a frightening and disturbing event. I am not computer savvy, but Lawrence with Asurion helped me navigate through this disturbing event.
The service has been excellent with friendly, knowledgeable technicians. Unfortunately I purchased a poorly designed clothes dryer by GE. The issue is ongoing so this second "fix" is likely to be temporary.
From the time my device was damaged, the Asurion team kept me informed during the time that they had my product. Upon receiving my product back it was as if I'd just received it from the factory. Great work!
Everything was easy and good. I'd recommend it to everyone.
If Phone isn't working properly they take the steps to make sure it's not working and if it's not working right, they'll order you another device just like that very helpful, very friendly, very knowledgeable!
I appreciated the help given. I needed help getting my phone activated with cellular data and they made it a quick experience!
Unfortuantely my press developed some issues with the wiring and also the bolt in the mug press. I contacted Asurion and immediately Jenny was amazing and helped me walk through the steps to be able to return it.
Quick easy an fast turn around they was very helpful an caring
Extremely fast and easy to file a claim of lost phone. Replacement will be sent out the next day.
I had to call Asurion to make a service call as my snowblower would not start, they did give me a service company to contact and a work order number for that service provider which in turn they picked up my unit the next day and returned it the following day in perfect working order.
Easy, I'm computer illiterate and did this in 2 minutes. Only thing I wish I could pay more for insurance to bring down price of deductible but still nice knowing I have something to protect me!
I got very clear instructions on what to do. Chelsea was patient and waited for me to do them.
I now feel much more secure with my devices.
It was fast and easy to do.
The online process is very simple and the people in support are very knowledgeable and helpful. I wish that I could have the same experience with my car insurance company.
I have purchased this service for many years with my phone plans and this is the 3rd time I've used the service for a replacement phone with no issues and the process has gotten much easier. Thank you
Issue was called in and we we had the problem repaired in a timely manner with a professional and friendly service provider
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deshunna, I am sorry to hear about the delay with getting this resolved. We do sincerely appreciate your patience as well as your feedback. Please know we are here and happy to help. Feel free to reach out to us directly. -Ari