AsurionReviews 12,668

My IPhone was severely damaged. Screen was completely cracked and I could not see any of my screen's information... It was just a bright green light. I was required to call Asurion customer service to put in the initial claim and I spoke with Linda. Linda quickly assisted me and got the replacement to me the very next day! It was easy to follow the link they provided once the phone showed up, where I then chatted with Jordan to set up the replacement.Jordan was super friendly and very professional. He walked me through the whole process step by step. Thanks Jordan!
The whole experience was smooth

I have to say there aren't many insurance companies as respected as Asurion! Their customers service is wonderful and if you need to file a claim you don't even have to call them you can file it on their website! Their shipping is very fast and on the off chance they can't fix your device they will give you a refund worth the cost of your device at purchase too! None of this trying to give you the money worth the current worth of your now broken device like some shady insurance companies. All in all you won't find many insurance companies as good as this one and I would recommend them to anyone who is interested!

Excellent service, very satisfied with my purchase for a protection plan on my 65" Smart TV which I did end up having a problem with. Asurion was there exactly as advertised to cover the problems that arrose after the manufacturer warranty expired. I'm very grateful to have Asurion as my extended protection plan service. Thank you so much for your help and for giving me peace of mind that my purchase was covered and would be fixed or replaced. I am very happy with the service they have extended to me.

I was initially very pleased with our Asurion Home Plus plan. My wife's Alienware computer died and we took it to the store to get it evaluated. It was deemed unfixable and we got a check for its depreciated value. Quick, easy and satisfying experience.
However, when my Alienware developed a problem, it was a very different experience. The store declared it unfixable, so I shipped it to the "service center" where they attempted to fix it. They shipped it back after declaring it "fixed...It was not. The same issue was still there. I called "customer service " they said it's fixed, I disagreed Since It Didn't Function! After being forced to open another claim and lots of red tape and phone calls, I shipped it again to the "service center " More work was done, it was declared fixed, sent back to me and...you guessed it SAME PROBLEM. After more phone calls, where I had to go to a supervisor, more paperwork, constantly repeating the same story over and over to different people, I argued with them that the computer still doesn't function despite supposedly passing all"function tests". I finally got a sympathetic ear, after writing a scathing review. Amanda assured me she would handle my claim " until it is fixed to my satisfaction ". It was sent to the service center for #3. I never heard from Amanda again. More work and parts were put into my computer, again it was declared fixed and shipped back. This time it actually functioned! However, when I was setting it back up, I noticed that instead of having dual hard drives( 1tb and 256gb) only the 256gb drive was there. I hooked it to the store, hoping it just wasnt recognizing the other drive.Nope, the other drive was gone. 6 months have gone by since this process started. I called Asurion "customer service " and was told both that it never had 2 hard drives and that the 1tb drive was indeed in the computer. I (and their own store) disagree. I asked for a supervisor, was sent to the wrong department and hung up on twice after being on the phone for over an hour. 6months after the beginning, my computer Is still not what it should be. Unf###ing believable.