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AsurionReviews 12,668

4.7

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+232
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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
Maryland
1 review
0 helpful votes
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Feels good to be appreciated
December 19, 2022

Switched to verizon today and couldn't seem to get our phones activated without help. Kimberly was amazing and went above and beyond to resolve our issue.
So grateful to reach an CS agent thag actually cares

Date of experience: December 19, 2022
Iowa
1 review
0 helpful votes
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Asurion to the rescue!
December 19, 2022

Dang! Forgot my phone was in my shirt pocket and sure enough, bent over and BAM! Shattered screen. Was so bummed until I remembered we signed up for Asurion. Got home and read through the policy, hopped on the website and within minutes a replacement phone is on its way - SHAZAM!

Date of experience: December 19, 2022
Michigan
1 review
0 helpful votes
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Beautiful service
December 19, 2022

Verizon service is very beautiful, I have been with them for so many years and them totally satisfies with the beautiful service and help

Date of experience: December 19, 2022
Michigan
1 review
0 helpful votes
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Asurion Is The Real Deal
December 19, 2022

Purchased a PlaySation4 thru Amazon and added the Asurion 3 year protection plan just for peace of mind, even thinking I would never need it.
Well, very glad I did now as I have just recently had an issue with it. I chatted with Abigail, explained the problem and she jumped right on it after I referenced her the information she needed.
Less than 5 minutes later I had a pre-paid shipping label in the email in box for the items return for repair or replacement at no further charge to me.
Now how easy is that!
Easy enough that if it needs a plan to cover issues after the manufacturer warranty runs out I won't be without one from Asurion. Well done!

Date of experience: December 19, 2022
Nebraska
1 review
0 helpful votes
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Awesome service
December 19, 2022

Agent was extremely helpful, patient and thorough.

Date of experience: December 19, 2022
California
1 review
0 helpful votes
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Amazing Process, Fast Shipping!
December 19, 2022

Very easy to understand the claiming process. I have went through this twice now and both times have been easy and very quick response time and fast shipping. And its quick as 5 mins. No headaches at all!

Date of experience: December 19, 2022
California
1 review
0 helpful votes
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Very professional
December 19, 2022

They made it so easy and we're very helpful putting in my claim.

Date of experience: December 19, 2022
Florida
1 review
0 helpful votes
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Great service
December 19, 2022

Amazing! Hazel way above and beyond incredible customer service. You resolve my problems and did more than I could ask for. Thank you so much for a Asurion.

Date of experience: December 19, 2022
Oklahoma
1 review
0 helpful votes
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Lost phone
December 19, 2022

Was able to place my claim using my sisters phone and e-mail without any hassle. This was great since I was unable to access my email or text without my phone.

Date of experience: December 19, 2022
Texas
1 review
0 helpful votes
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RATING 4.8 (there is always room for improvement) so my 4.8- star is a 5-star (per se). The claim process was very fast and efficient.

Not a complaint...only a suggestion:
Some people keep their phones a very long time and pay into the insurance from the very beginning. It would be a nice gesture and a "thank you" from the insurance company if the company would offer more than one choice for a replacement phone. I do not think you would lose any money and you might gain more respect and more customers if only by word of mouth about your generosity.

Date of experience: December 19, 2022
Kentucky
1 review
0 helpful votes
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Cynthia was awesome!
December 19, 2022

Cynthia resolved my issue super fast and super friendly! 5 star service!

Date of experience: December 19, 2022
Florida
1 review
0 helpful votes
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Everything good
December 19, 2022

Very kind and solve my problem the person who was chatting with me is very kind thanks so much

Date of experience: December 19, 2022
New Jersey
1 review
0 helpful votes
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My experience was excellent. Even in the store. I had a guy named Oscar in Woodbridge, and he tried to help me very much.

Date of experience: December 19, 2022
Oklahoma
1 review
0 helpful votes
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Great service
December 19, 2022

Our dryer quit Asurion sent a repair man right away to see what the problem was. He came back the next day with parts and repaired the dryer.

Date of experience: December 19, 2022
Alabama
1 review
0 helpful votes
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Replacement phone
December 19, 2022

Very quick & easy to fill out. Didn't take much time at all very good service.

Date of experience: December 19, 2022
New York
1 review
0 helpful votes
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It was extremely easy
December 19, 2022

Thank you the customer service was helpful and quick and easy claim process

Date of experience: December 19, 2022
California
1 review
0 helpful votes
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I just bought a Christmas present for my daughter and forgot to add her email as the recipient of the purchase. Here it is, a few days before Christmas, and I was able to get the warranty transferred to her, as the purchase was a Christmas gift. Very efficient and painless chat I had - took ten minutes maybe.

Date of experience: December 19, 2022
Florida
1 review
0 helpful votes
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CHRIS is a ROCK STAR
December 19, 2022

I used the chat feature to set up my new phone and Chris was patient and helpful Most importantly HELPFUL and NICE!

Date of experience: December 19, 2022
Ohio
2 reviews
0 helpful votes
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Ipad insurance
December 19, 2022

My toddler son had mishap with his Ipad. Contacted Asurion got the claimed resolved same day.

Date of experience: December 19, 2022
Florida
1 review
0 helpful votes
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Controller stop working
December 19, 2022

It was so easy to file a claim through chat. I did not know the model or serial number for my item it was a non issue she just contacted Amazon for the information. Great experience filing the claim.

Date of experience: December 19, 2022