From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
This process is quick and easy. It took me about 15 minutes and I was complete,
I was unable to use my PIN to get into my account. It was resolved quickly. Dominic was professional, knowledgeable and patient with this old lady.
I lost my phone and they replaced it in 1 day. The service was fast, easy and the people were very friendly.
Website was one of the slowest and worst experiences I have had.
Glad I was encouraged to install this app. It revealed security breaches that I wasn't aware of. "Chris" did a good job of explaining how to use it.
Excellent support and excellent service. I was very well attended and my problem will now be resolved in the best possible way.
Fair over all first time replace phone will be getting safety covered front and back.
Hi Anthony,
We do sincerely appreciate your patience as well as your feedback. Please know we are here and happy to help. Feel free to reach out to us directly. -Ari
Was having difficulties trying to get new device activated and went to protechsetup and all the technicians I worked with were great. They took the time to work with me on getting my problems fixed. They were fast but professional.
It was so easy to file a claim on my damaged iPhone. New phone will be delivered in a couple of days. Fast snd easy site to use.
My laptop has extended from Costco and when there was a problem Asurion was there to the rescue. And it was the easiest, most thorough work I ever had. Well done guys.
Different problems on oven at sametime...multitasking and got it done.parts were at house week before they came...parts for three different scenarios to repair.
Every time I need to use Asurion they have been great! Well worth the price to pay for extra warrantee when things are built not to last these days. Great job Raymund!
Had a virus in my Google, great instructions by Charles. Everything worked out fine.
Excellent service from beginning to end. They texted me everyday with updates. They did the job to perfection! I am very shocked! Best service I have ever experienced! Better then HP. I will stay will Asurion.
The guy that came did a great job found the problem ordered the parts came back and installed the parts and that fixed the noise that we have been living with way to long.
Thank you, Issac for your patience with me. You were easy to understand and gave me to exact help I needed. You waited online until my problem was completely resolved. I appreciate your kindness and good support.
Quick and easy
Fast and easy no problems didn't even have to speak to anybody would recommend them
My claim was very easy. I send my printer back no charge. They checked it out and the parts wasn't available for it, so they sent me a full refund of my purchase price.
The process was simple and very user friendly the questions were straight forward.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Doug, I am sorry to hear about your experience with this. I understand your concerns and sincerely appreciate your patience. Please know we are here to help. If you find you do need additional assistance, feel free to reach out to us directly.