From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
JiaMariel was great. Made the process as easy as possible. Fast and friendly service. Thank you!
We purchased an office chair at Staples and were told that Asurion would cover almost anything that could happen to the chair, including pet damage, so we purchased the 2 year plan. 1 year in, our cat decided to scratch the chair and we decided to see if the salesperson was lying and tried to get another product. The claim process was very simple, just keep your receipt, take pictures of your product, upload them to the site, and viola! It took 2 days! Definitely recommend this to everyone!
Easiest warranty company I've ever dealt with! Would highly recommend Asurion to anyone questioning whether or not to warranty a purchase!
Well when i first open my computer, to see how to return my sons RC truck, i was lost couldn't find my product in the system, then i said to my self OMG what am going to do, i don't even know where to start, then the icon chat oped up, thank you so much for your help, stress free
Unfortunately, I left my phone on top of the car drove off and I heard a noise and sure enough it was my phone I turned around and the screen obviously cracked and it was raining and it wouldn't turn back on so I filed a claim and it was very easy to do so.
100 percent satisfied it was so easy to get a replacement phone very inexpensive if you got insurance
Had a question about my coverage and it was resolved quickly. My tech was Natalie and she did a great job.
I was given instructions and we resolved the issue. Very thorough instructions.
Wow -- Process was very simple. This was my first time to use the replacement plan and I was ready to fight. Jenny made it so simple to get me a gift card to replace my item. I'm very impressed and will continue to purchase the replacement plans.
I had an issue with my battery going from 97% charged to 1% charged whenever I was connecting the charger to the charging port. Diana was able to help me with downloading a battery life APP and help diagnose the issue with the battery and possibly the charging connector. She did this with making me feel at ease during the whole procedure. You could tell during the chat that she has been doing this for a while and is very good at her profession.
I named it thumbs because I give a thumbs up to Diana of Asurion and because I'm all thumbs typing on a phone. She demonstrated great patience with my typing and made the experience very easy by walking me through all of the complicated aspects out of it. For instance I couldn't bring up photos after a needed screenshot, I hadn't logged in for some time and couldn't remember how to navigate, along with many other questions from me and she was Johnny on the spot with well explained, easy to understand, detailed instructions to get what done what other wise I think would not have gotten done.
Kudos to Diana and Asurion
This was my third experience making a claim. My claim was originally declined,i had to reach out to both a store and a customer service rep to have it approved. When i brought my device in i was told it would be ready the next day. Every day for 5 days i was told the same thing. On day five i told the expert that this was the fifth day of " it will be ready tomorrow" He finally said that they would repair it that day. My initial claims went very smoothly, so this was very disappointing.
The guy who took care of me made the process very simple
Why better service then talking to some at AT&T they only want you to add a new line or pay fee
The link was very easy to navigate. Instructions were very easy to understand. The response was very quick. I would recommend for people to pay for the warranty. It was worth it,
I received a full refund.
It was very easy with the help of the lady on chat.
I was able to handle a claim for lights very easily with Asurion
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beth, I am sorry to hear about your recent repair claim experience. I can assure you this is not the experience we want you to have and I sincerely appreciate your patience with this. We are happy this was able to be repaired. However, if you find you do need any additional assistance, feel free to let us know. You are able to reach out to us directly. -Ari