From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
I lost my cellphone...contacted Verizon...I haver Asurion insurance...Contacted Asurion since
The FIND MY PHONE app couldn't locate it. Contacted Asurion...completed the claim in less than seven minutes...I received confirmation a replacement will be received in two days..
After a few years our electric piano needed repairs from mishandling. Asurion protection plan cover all the repairs completely. The costumer service was super pleasant, extremely kind, they made my many calls easy to handle.
Solved my claim right away, live chat representative Patrick really took care of my claim issues very easy and very professionally, thank you so much
Filing a claim was much easier with the utilization of Chat.
Replacement of a stolen phone. When I contacted the representative I was stressed and frustrated. The representative assured me they could resolve the problem with my claim, explained what had caused the problem and within a few minutes the problem was resolved. After receiving the replacement phone I was having a problem getting the phone activated by AT&T. Again, Asurion provided friendly and efficient service and my problem was quickly resolved,
Not only did they take care of our issue but in the process we discovered another issue that they quickly and efficiently resolved. I am a very happy customer!
This was easy.to file a claim. I always dread doing a claim as there's always a glitch but the site was easy to navigate.
Asurion Representative, Kian was very helpful, making my claim experience great! Fast and easy. Thanks
He was on time, and acted Professional and cleaned up the area in front of the appliance then he finished.
Very good overall, prompt service, claim was approved right away.
I bought a nice office chair back in 2021 and got the Asurion extended 3yr warranty with it. After daily use some of the fabric has started to wear and the padding is becoming flat. I didn't have the original receipt but had a copy and the original transaction detail that was with the warranty. I was able to chat with a representative and get my claim filed very easily by providing the needed information.
HPs website was useless. Went to website for 123.HP... and was run around in circles. Contacted Asurion and setup was taken care of fast and efficiently. Have used Asurion in the past for an iPhone and again I'm will please with there service.
It was
Extremely easy to file a claim through asurion best experience I've had
Extremely easy to setup and was very professional and quick with the repair
It was very easy to follow. And very specific that I didn't have to ask any questions! And very courteous and nice! I couldn't have asked for anyone better
I was really skeptical about whether or not Asurion would be able to repair my 2010 model Mac Book Pro, but they went above and beyond. They even replaced the battery, which I hadn't even mentioned as being a problem. My 12 year old laptop is working like new again!
Needed item replaced and since I had purchased insurance with asurion, got my refund quick to get another one.
I contacted Samsung about an issue with the ice maker on our fridge and the Asurion team contacted us the next day to schedule a tech appointment the following week (and this was during the holidays!)
Communication was fantastic from start to finish. Kept us posted when the tech was running a bit late and then the tech called us 20 minutes before arriving to let us know he was on his way. Service on the fridge was quick and efficient. Fixed the problem in no time. Highly recommend Asurion!
I cannot believe how great these guys are! I got phone batteries replaced, and they fixed my network hard drive that had gone bad, all for no additional fees and in a timely manner. This is better than AppleCare that I used to have, but now costs more, is much more limited, and has deductible fees.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members