From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
The first tech coach was hard to understand. Jermain, the second tech coach was sufficiently accommodating that despite being hearing impaired, i could understand him. Isaac was also helpful but our correspondence was strictly a chat.
Ultimately calling other numbers was successful. Even texting other numbers worked (I got answers). So it was the line I couldn't reach that was the problem. I haven't reached it yet. Maybe tomorrow.
I think the website was a great tool to use. I think the need to make it simple for older people
Customer service response was excellent and easy
To follow, just have all required information, it's easy and efficient.
Only used this site 2x and this time was great. I Had an issue with my iPhone and Lawrence was quickly able to fix it for me!
Thank You!
Back-end processes need work, but the coverage is excellent. If you can wade through the registration and claims process and your device is covered, it's definitely worth having.
From the first contact to final set up of replacement, excellent service. It is nice to reach people with such respect for their customers.
Website was easy to access and forms were easy to fill out.
Noryaliz was absolutely amazing! Made sure I had all the tools I needed along with making sure my experience went as smoothly as possible!
Easy to replace my phone that was dropped and now has a buggy screen
EVERYTHING WAS FINE THE ONLY THINK I WIL RECOMMEND IS THAT MAYBE BEFORE GIVING APPOINTMENT, ASKING DAY AVAILABLE WILL BE SUPER. I GUESS IS HOW THE SYSTEM WORKS.
Ann-Marie went above and beyond to make it less like a robot and more like an actual friend. Nothing to improve as you have a great asset here. She made you feel like she knew you and the conversation was professional while being personable.
This is my first set of LG kitchen Appliances & when I purchased, I chose 5 year warranty. Of course one always hopes our Appliances will never have a breakdown but life isn't perfect & sometimes it happens & so glad I had this warranty! I've had one claim in past on my fridge & that was handled fast & effienctly across the board! This time it was my range & while I thought I had a problem with it, I actually did not & learned a little insight about my range & how it is designed to operate. All is good & I'm amazed at how quickly this issue was handled. Based on my 2 experiences, past & present, I highly recommend this company for warranty protection.
I have a problem with a Nintendo Switch and they sent me a new device that does not work.
Excellent. I confirmed all information and she provided a claim and reference #. It was short and sweet. As long as these things get done, it will be perfect.
I reached out for assistance with an issue I've been having with my voicemail for years and Ed was able to resolve it in minutes. He was also very pleasant and easy to work with.
I recomend Asurion. Very good and fast service. People that took the claim very efficient.
Asurion handled everything quickly and efficiently.
I lost my cellphone...contacted Verizon...I haver Asurion insurance...Contacted Asurion since
The FIND MY PHONE app couldn't locate it. Contacted Asurion...completed the claim in less than seven minutes...I received confirmation a replacement will be received in two days..
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dawn, I am sorry to hear your replacement device is not working. Please know we are here and happy to help you and want to ensure this is resolved. If you find you do need additional assistance, feel free to reach out to us directly. -Ari