From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
This is the first time I've ever used Staples Tech service. The Tech was knowledgeable, pleasant and very patient. It took a while to get it resolved. Had both new computer and new printer. They didn't want to talk to each other. Was pleasantly surprised.
I am at that in between age where I know enough about computers and use them daily, however not great with complex troubleshooting. I have now used this service a couple of times and both times the techs were extremely helpful and kind. I love the ease of use of the service and the communication. I highly recommend to everyone.
I had been wondering about the Simply Safe that I had been involved with for sometime. The assistance that I received is quite reassuring. I endorse the service and encourage others to use it.
My husband is notorious with breaking his phones, it is very quick and easy to do a claim. Only takes a few minutes, free delivery, transfer information, send the broken one back, I'm not good at tech stuff, this is just very easy
Had to make a claim for a lost phone and the process was quick and easy. Thank you.
Claim accepted - once information was identified and reason given for claim. No exact equipment replacement available - received gift card. No hassle seeds customer loyalty for additional insurance.
As with many past experiences, when my product was damaged I fully expected the hassle and complications I was met with when filing claims with other companies. But to my great pleasure,it took me a matter mere minutes, (from start, to finish) and my issue was resolved to my satisfaction.
She helped me with everything. She deserves more than 5 stars.
Very easy! Stephen made experience very easy and was so patient with me.
Loved the experience will definitely recommend I was able to repair my device in no time!
Derrick understood our problem. He was very patient and his instructions were clear and concise. Thank you so much!
I used the expert via chat and it was very informative and easy. Would recommend it.
Leontyne helped me resolve my issue in a timely manner. I was treated respectfully and kind which reassured me that my problem would be take care of with due diligence.
The Asurion process was easy to file a claim, very seamless. The wizard guides you without exception.
When an accident happens and your expensive phone breaks which seems your whole life goes through... This site/service and the associate at the store made it easy to have a replacement sent. Thank you.
First off I will give asurion credit for doing what they could in my situation however Verizon's personal customer service not so much. After being a Verizon customer for many years they have gone down hill, however they still have some employees that have customer service skills and enjoy helping the customers.
Great i loved how easy it was to get the phone replaced and I will go back and get any other ones I loved being able to do this on my own
From the time I made the phone call, my experience was wonderful. The service technician explained in detail what to expect and I was very impressed. I received regular updates about my device and when it would be returned. Awesome service!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members