From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Experience excellent. Penny was friendly helpful and resolved my problem
It was easy to set up appointment to get my screen fixed and they're coming tomorrow thank you
I needed to transfer information from one phone to a new phone. The Tech was very professional. The whole process was beyond me. But the Tech (Walker) made it easier by walking me through. I never felt
Belittled or disrespected through the the entire process.
Terrible experience with the website. It isn't till your claim is humanized that you are taken care of. This company does not want to lose money. It does not want to give up claims.
It was great and very Please with the service and I would share this company with my friends
Each time I had to call into customer care, the wait times were very short, and each agent was extremely polite and to the point and thorough. Also, given my circumstances in needing a replacement phone, each agent was perfectly sympathetic and understanding. The friendliness and professionalism was *******% consistent between each agent. ( I had the pleasure of speaking with Rodney, Nicole, Melanie, and Simon)
Thank you guys for everything and helping we complete this process!
Claim was approved then denied talked to Maria and she got everything done and back on delivery. Thx
Our oven went out on Christmas Day. We made an inquiry by internet and were sent a phone number to call. Once we called the number, the man came to repair the oven the next day. We were very pleased with the service and the repair.
I Absolutely appreciate Patrick's help, he took care of business and got me going.
The hardest part was finding the website. Everything else was a walk in the park on a sunny day.
Absolutely worth getting insurance, easy claim. Best thing I ever spend
It took three tries, but Asurion kept at it until they got it right.
FOR A WHILE I FELT LIKE I WAS GETTING THE TYPICAL INSURANCE COMPANY RUN AROUND. SO I SENT A COMPLAINT LETTER TO ASSURION AND HOME DEPOT. THAT DID THE TRICK, AND THEY DECIDED TO MAKE A BETTER EFFORT.
THE LATEST TECHNICIAN OF THREE HAD THE AGE AND EXPERIENCE TO UNDERSTAND WHAT WAS NEEDED TO FIX OUR KITCHENAID DISHWASHER. THAT IS MOST LIKELY BECAUSE HE HAS ONE HIMSELF. HE KNEW ABOUT DISHWASHER CLEANERS, AND RUNNING LONGER HOTTER CYCLES. HE ALSO POINTED OUT A SUPER HOT WATER FEATURE ON OUR MACHINE THAT I WAS NOT AWARE OF.
OVERALL, I HAVE TO GIVE ASSURION CREDIT FOR KEEPING AT IT UNTIL THEY GOT IT RIGHT.
Excellent customer service right thru opening a claim to job done.
Very impressive and definitely recommend to buy protection plan from Asurion.
Trouble shooting technical issues on phones and other devices is getting more challenging. There is a lot of info on the web to search for and to many options to choose from. On a single chat call with Asurion, they were able to resolve my technical issues and save me a lot of time.
YOUR WEB PAGE IS NOT FRIENDLY... EITHER ON THE PHONES OR IN THE PC... HAVING TO DOWNLOAD THE CLAIM FORM IS VERY OLD, THIS FORM SHOULD BE ABLE TO FILL OUT ONLINE AND IF I AM ALREADY IN MY ACCOUNT, TAKE MY DATA BASICS. NAME, TELEPHONE. EMAIL AND CLAIM NUMBER. I CAN ADD THE PRODUCT INFORMATION. IT IS A VERY OUTDATED PROCESS AS THEY HAVE IT RIGHT NOW AND MORE BEING A TECHNOLOGY SERVICE
Great purchase of the extended warranty. I won't buy any appliance without one. Hassle free and great follow up.
I reviewed my protection coverages and noticed I had paid for 2 coverages on the same item.
I used the chat session and had wonderful help from "Ricky" who resolved my situation. It was quick, simple, and pleasant to work with Ricky.
Muy bien me parecio perfecto muchas gracias por su servicio
I always have great experience with your company and service
Extremely easy to deal with. So glad I bought the extended warranty.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Bernardo. We are sorry for the trouble you experienced with our website. We hope our team was able to help you in every aspect. Please let us know if you need further assistance. -Rue