From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
I was able to handle a claim for lights very easily with Asurion
The only thing good about leaving my phone on the taxi was the claims process, thank you for making it so seamless. One less bit of stress makes me glad I said yes to this service in my original contract
Thank you!
Very patient and well informed customer service representative. She didn't talk so fast that I couldn't keep up with her and she answered all my questions!
Frustrating phone reps. Techs are good. Don't make me repeat all my info. Everytime I call. You have the info. On the computer screen in front of you.
When I started my chat with Asurion, I was already frustrated. My product was not listed! But Rhealyn was courteous, swift and competent. She quickly corrected the error with just a few copy/pastes from me from my Amazon orders details page and she updated my account!
Then she swiftly processed my claim and I was printing my shipping label before we were done chatting.
Even though the price has gone down on Amazon for the replacement part, they are refunding me the original purchase price. WOW! Service with integrity.
Thanks again Asurion, and thank you Rhealyn for making my days just a bit easier.
Jason
I forgot I had this service and it came at a perfect time. My TV gave out during Christmas and didn't have much money to purcahse a new one until I looked at my Att bill and remembered I had this coverage. I logged in and made a claim and within 7 days I had a brand new TV...I was so pleased with the ease of making a claim and receiving my replacement. I am happy I got this service 2 years ago.
I have had to make 4 claims with this company and at first I didn't want the insurance but the people at AT&T kept telling me how great this company was and that I really needed this with 2 little kids especially so I think is was about the 4th time I was asked I went ahead and signed up and I have to say it has been a live saver. So I do owe a big thanks to AT&T's staff and a big thanks to the staff here, these people are great and very patient and upbeat. Thank all of y'all
Asurion does not send the pay self label for returning.
Employing people like Daphne is what makes your company and service worth having.
The company is very cooperative and the technician was knowledgeable.
The representative gave me assurance that all is well in my dilemma.
Everything was Easy Explanatory! Asurion didnt seem to give us the run arounds at all love there self filling info.
I spent over two hours trying to activate my brand new phone and in under 40 minutes the tech support had my phone up and running. The Techs were patient and understanding. I'd definitely recommend using this service, it'll save a ton of time in the long run.
This has to be my first time EVER making a feedback comment lol. So the lady Malika that I had helping me went beyond what normal Customer Service does, she really tried to get my phone activated even when I wanted to quit. We tried all kinds of methods, but policy is policy. She helped make sure all info ready for the store tomorrow so I'm cool. Great Customer Service!
Had some activity on the dark web that I was unaware. Leonel, the tech was helpful and successful in helping me resolve the issue.
I loved that it was really easy and quick. Honestly, the process that it took to get to this point was way more difficult. Meaning that going through Verizon took a lot more effort.
Very satisfied with the technician who serviced my washer. He evidently knew his stuff. The machine has worked fine since the.
Company is fast and responsive and super polite. But having issue getting claim on item resolved after 3 round with attempted repair. At this point need refund because I have to replace the substantially broken item either way.
It was fast and easy thank you guys again my phone cracked and needed a replacement and they helped me file the claim and get it. Thank yalll so much
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Angelina, we are here and happy to help. For most claims, we do provide a return label. We will either include it with your replacement device or send it to you by mail or email. If you find you do need additional assistance with this, feel free to reach out to us directly. We are here to help. -Ari