From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Representative Antara was fantastic. Perfect communication, demeanor and level of respect. Actually cared about my inquiry from onset to solution. Highly satisfied.
My experience with chat on Asurion today was perfect. Easy and painless. Well see if it holds up during the remainder of this experience.
I wasted time doing claim on laptop rather then using phone to complete claim hmmmm
Any time I have gone into the Huntsville store on Sam Houston Avenue the worked are so nice, friendly and helpful. It's really nice going somewhere and getting excellent customer service.
I purchased a rather expensive heating pad so I decided to insure it via Asurion (this was the first time I used the insurance offer) The item quit working so I procedded a claim and Raymund was my contact. It was simple and easy. My advice is have your order ID info handy.
Kevin was very helpful and assured me he would get it rectified
I needed to switch out my older device. I have done so a few times over the years. But this time was by far the easiest experience ever. GREAT JOB.
Their delivery team for phone repairs in Oahu are just like a cable company, they say they'll be at your destination from 5-7 but show up almost 20 min late...this is unsat for living on an island where it takes 1 hour to get across island, and that's with traffic...
Excellent service and patient. Well done Michelle, great service.
Cynthia was extremely pleasant and helpful. The interaction couldn't have been any better. She was wonderful
Annie was absolutely amazing, patient and kind. I normally will do all this myself but decided to try the chat feature this time, even though there were a few hiccups because of me, we got through it and she was so very helpful and personable.
Thank you again Annie!
Matt helped me on the chat feature to make some changes. He was patient and it took me a few minutes to get where I needed to be on the website, and he happily waited til I got there and guided me through everything with very thorough instructions. Simple and easy instructions. So thank you Matt for being very helpful!
Sent out my xbox to be fixed after it literally went up in smoke. I knew it would take awhile to be fixed just because I've dealt with this kinda stuff before. So 3 weeks later I get my Xbox back excited open it noticed my receipt said they replaced power supply and "cleaned unit". Unit was not cleaned. I then hook it all up comes on works great then shuts off 5 minutes into playing power comes back on says improper ventilation it's on an open desk. I then realize the fans weren't kicking on so after waiting almost a month I have to send it back out again because they didn't do their own check list
Hello, Charles. We are sincerely sorry to hear about this repair! We appreciate your patience. We hope you have received your Xbox in return now if not that repair is in progress. Please let us know if you need further assistance. -Rue
I'm a believer in warranty programs. Asurion has always stood by their warranty products.
Very satisfied!
Thank you so much for making the claim process easy. Life is hard enough When you have a lot going on. Add losing your phone, replacing, and the payment. I am glad I have asurion. I know it could cost more.
Chris did a great job professional and patient. Resolved system issues quickly and accurately
They were able to pay for the product that had the problem that I had bought and they gave me no problems it was quick fast and easy and they were very nice and professional in these times that says a lot thanks you're doing a great job out there Asurion I was refunded the money plus tax and I was able to go online and buy the product again although it was a little more money that was irritating but I didn't have any problems I was refunded the money quickly and the people were really superb
Bianca was professional and extremely knowledgeable in how to deal with the walls we continued to experience setting up our home phone device. We were disconnected in our chat several times and she was there waiting for us to reconnect. She got us out of our jam! Thank you!
Extremely helpful, just needed to provide my order number and they did the rest.
Asurion representatives are thoroughly informed about devices troubleshooting and GREAT customer support. I'm so impressed with the service and suggestions for my phone and my tech issues. I highly recommend this coverage and the process
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Michael. We are sorry to hear about this delay. We hope you are back up and running. Please let us know if you need further assistance. -Rue