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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,178
value
1,108
shipping
775
returns
767
quality
1,013
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Texas
1 review
0 helpful votes
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Quick and Easy
November 8, 2022

My issue was resolved in less that 15 minutes. All questions were asked to identify the issue, and a resolution was reached very quickly.

Date of experience: November 8, 2022
California
1 review
0 helpful votes
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Phone Replacement
October 28, 2023

The friendly and helpful folks at Asurion got our granddaughter back into the replacement phone in record speed! We really appreciate the team work.

Date of experience: October 28, 2023
California
1 review
0 helpful votes
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Quick service
December 9, 2022

I bought an air mattress from Amazon and it became defective. Asurion was there to solve my issue and refund my money right away.

Date of experience: December 9, 2022
Tennessee
1 review
0 helpful votes
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Asuran
April 8, 2023

Didn't have to wait on anything my replacement was here the next day so keep up the great work

Thank you all so much

Date of experience: April 8, 2023
Pennsylvania
1 review
0 helpful votes
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Quick and easy
January 6, 2023

This was the first time i had to put a claim in and WOW!
Super quick and easy process...even for this technologically
Challenged grandma!

Date of experience: January 6, 2023
Tennessee
1 review
0 helpful votes
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Quick and Easy
April 9, 2023

Filed a claim and received a new device in 48 hours. Such ease, nothing difficult or a bunch of frivolous paperwork needed. Completely satisfied!

Date of experience: April 9, 2023
South Carolina
1 review
0 helpful votes
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Very satisfied and fast communication
November 13, 2022

Nick helped me fix my connectivity issues after switching providers and phones. Clear and simple trouble shooting steps and now works like a charm!

Date of experience: November 13, 2022
North Carolina
1 review
0 helpful votes
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Replaced front screen
September 16, 2023

Very pleasant. Explained each step of the process, the amount of ti.e it would take. HONESTLY a great interaction.I couldnt have ask for better!

Date of experience: September 16, 2023
Oklahoma
1 review
0 helpful votes
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Quick and easy
December 19, 2022

I was surprised on how quick and easy it was to file the insurance on my phone claim. Very satisfied.
Thank You,
Terry King

Date of experience: December 19, 2022
California
1 review
0 helpful votes
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Helpful
October 18, 2022

I love this insurance policy company. I will soon look to insure many products I have at home with them in the near future.

Date of experience: October 18, 2022
Oregon
1 review
0 helpful votes
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Great service
November 26, 2022

I had a ton of questions, Diana helped me and was very patient as she explained all the benefits I have available to me.

Date of experience: November 26, 2022
Ohio
1 review
0 helpful votes
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Rainbow
June 18, 2024

I would do it again and again and again very satisfied

Date of experience: June 18, 2024
California
1 review
0 helpful votes
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Issue resolved quick and easy
October 22, 2022

My new phone went dark when I touched my watch app. We did a soft reset and all is well. Very quick and easy.

Date of experience: October 22, 2022
Florida
1 review
0 helpful votes
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Excellent coverage and service - 100%!
October 21, 2022

Excellent experience with this company from start to finish. Perfect! I have several policies with Asurion and will continue to buy more! Top Notch!

Date of experience: October 21, 2022
California
1 review
0 helpful votes
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Excellent Service
August 12, 2023

My technician had great communication, he was patient, and fast. Didn't have to wait long at all. Great fast service, I am extremely satisfied.

Date of experience: August 12, 2023
Oklahoma
1 review
0 helpful votes
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Great fast service
August 13, 2023

Great fast service and the delivery gentleman was very helpful and knowledgeable. We received our phone within a day of filing. Super speedy delivery

Date of experience: August 13, 2023
New York
1 review
0 helpful votes
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Perfect service
July 20, 2024

It was professional, efficient, and the problem was resolved in no time. I went from not having a phone to it being fixed the same day within hours and it took about 5 minutes tops

Date of experience: July 20, 2024
Oregon
1 review
0 helpful votes
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Great Service
June 18, 2024

Damaged IPhone was easy to replace replacement phone arrived quickly as stated by assistant.

Date of experience: June 18, 2024
Ohio
1 review
0 helpful votes
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Great Customer Service
September 29, 2022

I was trying to upgrade my phones not knowing I was adding things to my bill just appreciate the phone services and wish to remove that part off my account thanks My Verizon Family.

Date of experience: September 29, 2022
Georgia
1 review
0 helpful votes
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Protection plan exp.
November 27, 2022

I was having trouble locating my warranty the chat assistant found it and entered a claim for me in a matter of minutes. Easy peasey

Date of experience: November 27, 2022