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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,798 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,179
value
1,109
shipping
776
returns
768
quality
1,014
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Idaho
1 review
0 helpful votes
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Amazing
October 22, 2022

Great service they are always really nice and respond super fast. Definitely 5 star and 100% recommend.

Date of experience: October 22, 2022
Florida
1 review
0 helpful votes
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Excellent Service!
October 3, 2022

Was easy process very detailed and fast. Would definitely recommend for everyone to use this easy method.

Date of experience: October 3, 2022
Georgia
1 review
0 helpful votes
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Help
December 21, 2022

Tech was very helpful and professional. Answered my questions and asked if anything else they could do

Date of experience: December 21, 2022
Wyoming
1 review
0 helpful votes
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My boi Brian
October 19, 2022

Brian did me a solid yo! Got me back on track with service for my iPhone replacement, he's the OG G. O. A. T!

Date of experience: October 19, 2022
North Carolina
1 review
0 helpful votes
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Exceptional job
January 11, 2023

I thought it was going to be a useless attempt but the Tech Christa, did a great job. She explained everything that was required

Date of experience: January 11, 2023
Michigan
1 review
0 helpful votes
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Quality Repairs and speedy service!
December 24, 2022

I had a broken screen for an IPad and was able to drop it off at ups and have it returned with 4 days!

Date of experience: December 24, 2022
California
1 review
0 helpful votes
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Great technician - very patient
December 22, 2022

I had a problem setting up my new phone and my tech helped me to the bitter end. He never gave up. Thanks you

Date of experience: December 22, 2022
Texas
1 review
0 helpful votes
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Expectations meet
October 28, 2022

I highly recommended this company for phone insurance needs. Easy to file a claim. Had to pay a small deductible but well worth it.

Date of experience: October 28, 2022
Canada
1 review
0 helpful votes
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Impressed
December 11, 2022

No need to justify or wait till the product was examined. They took my word for it that my coffee maker was not working.

Date of experience: December 11, 2022
West Virginia
1 review
0 helpful votes
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Help with iWatch
January 14, 2023

My experience was extremely satisfying. Usually I prefer talking to the person but there was no need and the conversation went without any problem.

Date of experience: January 14, 2023
New Jersey
1 review
0 helpful votes
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Fast service
October 8, 2022

With the exception of receiving misinformation on my first call, the experience was perfect and our new water heater was installed in 2 days

Date of experience: October 8, 2022
New York
1 review
0 helpful votes
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Like us Switzerland watch
January 18, 2023

The expert team was very professional and correct in any way. Resolution was easy and I am 100% satisfied. May God bless you guys!

Date of experience: January 18, 2023
New Hampshire
1 review
0 helpful votes
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Excellent service
November 28, 2022

Very easy to file a claim. My phone stopped working correctly and in about 3 minutes I had a new phone on the way!

Date of experience: November 28, 2022
Arizona
1 review
0 helpful votes
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This service blew my mind. I can't believe I didn't know how easy, fast, and excellent phones could be fixed. I am so impressed

Date of experience: October 20, 2023
Delaware
1 review
0 helpful votes
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Replacing a phone I owed because it was damaged
November 2, 2022

It's was great I highly recommend keeping your phone insured even when your done paying for it. Loved the ease of submitting the claim

Date of experience: November 2, 2022
Texas
1 review
0 helpful votes
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GREAT SERVICE
January 24, 2023

This company does a great service to their customers - great service, on time, very friendly, and leave the space clean when finished with job.

Date of experience: January 24, 2023
California
1 review
0 helpful votes
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Excellent service
January 2, 2023

Justin was really helpful. He was able to verify my information for me so I didn't have to worry about any errors. Thank you.

Date of experience: January 2, 2023
Georgia
1 review
0 helpful votes
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Broke screen
September 3, 2023

They are very good an fix it in minutes
My phone is like new again and they do it right inside of their car

Date of experience: September 3, 2023
Florida
1 review
0 helpful votes
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Excellent Service
September 29, 2023

My needs were promptly met and I am grateful for the fast turnaround in receiving my replacement phone. Thank you for an outstanding job

Date of experience: September 29, 2023
North Carolina
1 review
0 helpful votes
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This is an ideal solution to get help with issues that you're having with your phone rather than taking it to the store Etc

Date of experience: October 14, 2022