Overview
Asurion has a rating of 4.7 stars from 11,802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I had a operator on the phone named Dan. He was very polite and understanding and he took his time with me. I truly appreciate it. Thank you, Dan.
Service Rep Grace's extraordinary service and asurion for creating a superb chat method to solve issues.
Very fast and smooth process from beginning to end. I received my new device the very next day!
I contacted Asurion about a refurb laptop that stopped working. The asurion rep was easy to work with.
Friendly and enjoyable service that diagnosed the issue and quickly resolved the complaint with multiple alternatives.
Marry was extremely helpful with my issue and very detailed to make sure my needs were met.
Technician was very prompt and very professional. Took care of my device in 15 minutes. Highly impressed
After I signed into my Portal, i requested to chat with Tech Support to ask a couple of questions pertaining to my Coverage, before I would proceed with starting my process, which was to file a claim on my 2 damaged devices that are both covered, at the same time…So that I wasn't met with any ridiculous hurdles. Ronmart, my Representative was very helpful and assured me of all my inquires. And the Answer was Yes I can, either by way of electronically on My Verizon Asurion Site or Calling a specific # to speak with a Live Person to Help me through the process so that I'd be 100% confident it would be handled correctly. I'm of course choosing the Live Person, whether I've gotta be on hold for a duration of time doesn't bother me bec my issues will be more understood intimately and I won't make a mistake.Bec we all know Mistakes can become pain in the "you know what." And if they're the ones that make em, then I'm covered, in a sense that they'll be the ones to fix it, not me.CYA.Thank you Rep. Ronmart, from a Longtime Verizon Customer- Brian
Maurice was on time, polite and did a great job! The repair was done right in our driveway and didn't take long at all.
Set an appointment for 5pm-7pm 3 days away. Tech no shows so call and get an eta of 1 hour. Tech shows to house at 8:40pm and finally finishes service at 9:15pm. Not very good customer service!
Asurian is stress free to the customer and very professional, I would recommend them to anyone who needs insurance.
What a wonderful surprise to get my phone repaired the very day it was broken. The repair was brief and professionally done! Big Thanks!
Tioga was friendly, efficient and it took less than 10 minutes start to finish to activate my replacement phone.
Fast and easy claims process! I would definitely tell friends and family to get this phone Insurance
Awful costumer service. Lots of unnecessary roadblocks to getting a claim processed. Waste of time and money.
I have used their replacement coverage several times and overall they have come through with no hiccups.
Best service experience i can ask for. Easy and convenient. The representative was very Knowledgeable and helpful.
If you don't have this protection plan, you are missing out! I have had 3 tv's die on me and i was able to either get them fixed or i was provided a new tv! JUST AMAZING SERVICE!
First time using this service. Asked a question about using hotspot. My tech person was very helpful.
There was no delay. The tech extremely professional and expedited my issue. Very happy with the service
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- Nashville,, TN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, John. We are sorry to hear about your experience with your repair and the delays. We hope you are back up and running. Please let us know if you need further assistance. -Rue