Overview
Asurion has a rating of 4.7 stars from 11,803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Wasn't quite sure how to go about making a claim. Ended up chatting with Monica, she took care of everything. She is an asset to your company
The assistant was very helpful and did a good job when solving the problem. I am satisfied with the resolution.
The representative was very effective and efficient with processing my claim and took great pride in providing me with friendly customer service.
Customer service representative handled my claim and scheduled my repair's, at a local ATT store…
Same day service!
Technician & seals representative where very helpful and cordius, I came out very happy with there service.
Kelly was prompt and efficient in their help today. They made phone activation quick and easy towards the end of their business hours.
Stress free agent was of great help Rochi help me fill out my claim and ask to wait for further notice
Very fast at what they do i was stressing about a cracked screen for some time now i called Thursday and they had it done Friday morning at 11 ‼
I always get asurion 90% of the items i get today break within a year to 2 years. Just the way it is. Asurion always delivers
I have bought many protection plans from Asurion over the years & have always been very pleased.
Great customer service and the representative was great
Recently I was able to set up a new replacement phone using online chat with Brenda. The beautiful refurbished purple iPhone 14 Pro Max came just 3 days after filing a claim after I dropped my old phone. It tumbled out of my sweatshirt sleeve and to the concrete striking the corner of the phone where the camera is located. It was crushed. So was I. I went to AT&T store where I got the info on how to file a claim.
Unlike just getting a new phone from your wireless folks you either have to call a number or go to a website to activate the new phone. Being antisocial I obviously chose the website. Which is where Brenda came into my life. Brenda chatted me through the process of verifying identity and basic info and the rest is still not done but should be cake. Brenda was super nice and helpful and seemed like a real human- but who knows these days with our robot overlords. They can do a lot. So Brenda chat person if you are real thanks and hope you had an awesome evening when you got off work. Assurion- thank you for staying true to your policy when I did in fact crush my phone and needed a new one. It was one of the only times in life I could sincerely think -Hey that's what I pay for each month! I do still have to pay a hefty "deductible" in my opinion considering the high price of the insurance. But, hey it is definitely better than no phone or new one at full price. I will continue to keep my assurion coverage on this new phone and all others in the future. If the unthinkable ever happens and I need to chat again- I sure hope Brenda is working. She's great.
The process is old school cool.
Also, The cake is a lie.
Purchased a microwave two years ago cook timer went out. Home depot was of NO help call Asurion they went above an beyond T Thank you
Since arriving to the store recieved an amazing welcoming and afterwards a great and knowledgeable conversation with asurion tech employee
Super easy to file a claim, although it would be easier if Asurion offered packaging for large products.
I had a great experience. My questions were answered professionally and with patience and accuracy.
Darren in tech support (CHAT) was extremely helpful and took his time to place me on the right path. Thank you Darren.
I was very pleased with the service I received in regard to my phone exchange. The rep was knowledgeable, polite, and fast
All I had to do was to sit down and he ask me questions I went home and in about hour and a half he called me and said your phone is ready No Problem at all :)
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- Nashville,, TN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members