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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Florida
1 review
0 helpful votes
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Asurion came through
October 27, 2022

My light controller stopped working and Asurion made it easy to replace it quickly. No long waits on hold.

Date of experience: October 27, 2022
California
1 review
0 helpful votes
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So not worth your money, they just make up policy excuses and deny your claims when devices are damaged.

Date of experience: October 6, 2022
Rue L. Asurion Rep
over a year old

Hello, Peter. We are definitely sorry to hear about your claim! We will love the opportunity to assist and look into this further. Please contact us directly. -Rue

New Jersey
1 review
0 helpful votes
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Worst company ever.
April 4, 2022

They cancelled my repair two times in 11 days because they did not have an iphone screen. Horrible company

Date of experience: April 4, 2022
California
1 review
0 helpful votes
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Assurian chat help
September 26, 2022

I am amazed at how easily my issue was resolved. The customer rep, Emmanuel, was extremely helpful and personable.

Date of experience: September 26, 2022
Oklahoma
1 review
0 helpful votes
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Abigail was amazing!
January 2, 2023

Abigail was clear and helpful when providing service today. We are glad we purchased the warranty for our product!

Date of experience: January 2, 2023
California
1 review
0 helpful votes
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Asurion provides great service!
December 18, 2022

Asurion provided a refund for my granddaughter's broken cell phone without any problems and just a small service fee!

Date of experience: December 18, 2022
Georgia
1 review
0 helpful votes
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Great Service with Shaquita
March 21, 2023

She was great and her knowledge and way of making the customer feel like family is everything for me!

Date of experience: March 21, 2023
Michigan
1 review
0 helpful votes
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Great service
September 26, 2022

Quick and easy claims, very knowledgeable customer representatives to assist you…real people are always great to chat with.

Date of experience: September 26, 2022
West Virginia
1 review
0 helpful votes
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Working with Asurion was a pleasure!
September 26, 2022

Getting my phone replaced was the business I had with Asurion. It was a very easy and pleasant experience.

Date of experience: September 26, 2022
New Jersey
1 review
0 helpful votes
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Very good experience.
January 31, 2023

They did a good job and assigned a company that had qualified technician certified to deal with my problem.

Date of experience: January 31, 2023
New Mexico
2 reviews
0 helpful votes
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Easy
December 19, 2022

Quick, easy, hassle free, exceeded my expectation, just waiting on my new phone hoping there are no hold ups

Date of experience: December 19, 2022
Texas
1 review
0 helpful votes
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Excellent
December 8, 2022

Carlos was very helpful and patient, made sure to let me know where to find the information I needed.

Date of experience: December 8, 2022
Illinois
2 reviews
0 helpful votes
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Great speedy service!
May 1, 2023

Brought my iPhone in for screen repair, and it was fixed within an hour. Very prompt and friendly service!

Date of experience: May 1, 2023
Nebraska
1 review
0 helpful votes
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Awesome sauce
November 11, 2022

It was great and loved the service all together. I would for sure recommend Verizon and asurion to anyone.

Date of experience: November 11, 2022
Florida
1 review
0 helpful votes
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Very knowledgeable
February 4, 2023

Techs were very knowledgeable about fixing my tv. Only problem was waiting 2 weeks for an appointment. Very frustrating!

Date of experience: February 4, 2023
California
1 review
0 helpful votes
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Complete satisfaction
October 4, 2023

My phone had cracked I submitted a claim, set an appointment and my issue was resolved perfectly. Thanks asurion!

Date of experience: October 4, 2023
North Carolina
1 review
0 helpful votes
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Quick and easy service
January 10, 2023

I was very appreciative of the straight forward steps and feel like the process could not have gone smoother.

Date of experience: January 10, 2023
Indiana
1 review
0 helpful votes
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Glad for Extended warranty
January 10, 2023

Great purchase of the extended warranty. I won't buy any appliance without one. Hassle free and great follow up.

Date of experience: January 10, 2023
Oregon
1 review
0 helpful votes
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Expert was courteous, quick, and efficient
May 12, 2023

I appreciate the text when close by, emails before and after service. Our technician was helpful and worked quickly

Date of experience: May 12, 2023
Colorado
2 reviews
0 helpful votes
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Awesome
December 22, 2022

Always great experience with this company. Use for cell phone and now computer and sons electric guitar. Thank you

Date of experience: December 22, 2022