Asurion has a rating of 4.7 stars from 11,848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
My light controller stopped working and Asurion made it easy to replace it quickly. No long waits on hold.
So not worth your money, they just make up policy excuses and deny your claims when devices are damaged.
They cancelled my repair two times in 11 days because they did not have an iphone screen. Horrible company
I am amazed at how easily my issue was resolved. The customer rep, Emmanuel, was extremely helpful and personable.
Abigail was clear and helpful when providing service today. We are glad we purchased the warranty for our product!
Asurion provided a refund for my granddaughter's broken cell phone without any problems and just a small service fee!
She was great and her knowledge and way of making the customer feel like family is everything for me!
Quick and easy claims, very knowledgeable customer representatives to assist you…real people are always great to chat with.
Getting my phone replaced was the business I had with Asurion. It was a very easy and pleasant experience.
They did a good job and assigned a company that had qualified technician certified to deal with my problem.
Brought my iPhone in for screen repair, and it was fixed within an hour. Very prompt and friendly service!
It was great and loved the service all together. I would for sure recommend Verizon and asurion to anyone.
Techs were very knowledgeable about fixing my tv. Only problem was waiting 2 weeks for an appointment. Very frustrating!
My phone had cracked I submitted a claim, set an appointment and my issue was resolved perfectly. Thanks asurion!
I was very appreciative of the straight forward steps and feel like the process could not have gone smoother.
Great purchase of the extended warranty. I won't buy any appliance without one. Hassle free and great follow up.
I appreciate the text when close by, emails before and after service. Our technician was helpful and worked quickly
Always great experience with this company. Use for cell phone and now computer and sons electric guitar. Thank you
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Hello, Peter. We are definitely sorry to hear about your claim! We will love the opportunity to assist and look into this further. Please contact us directly. -Rue