Asurion

Today 7 February 2024 I had a 5 star experience with Dennis Customer Care Representative of Asurion making my experience smooth and extremely easy. Thank you Dennis and Asurion!

I pay insurace for my verizon devices, the insurace is through Asurion. My phone stopped working, not because of something I did. It was an issue with device itself. I submitted a claim, they made me jump through a million hoops. I they told me they werent going to cover it. I contiuned to push and eventually they told me they would cover it. The device was suppose to arrive today between 5pm-7pm. They assured me it would be here. IT DIDNT COME. I then called Asurion to fingure out what was going on. I was on hold for 1 and 1/2 hours. After that, of course they tell me the device isnt coming. They said it needed to be shipped out the next day. I need my phone for work! Why do I even pay insurance. I will never pay this BS again. I still don't have a phone!

When I I bought my cell phone, I decided to pay a monthly fee for an extended warranty against water damage, theft, screen damage, among others... When I called to make it effective since my phone broke, I was told that I had to pay a ridiculous deductible which was near the price of getting in my own a new phone. The protection plan was supposed to cover a new cell phone as a replacement, but instead, this company sent a refurbished cell phone, which was defective since the 1st day. I had to ship it back, and as it was not my fault that they send a defective device, they were not supposed not charge the deductible again. But guess what?. They did charge the deductible for a 2and time. They claimed it was not their fault but the cell phone company's fault. This was not the case since the cell phone company had nothing to do with the warranty protection offered thriugh a 3rd party company, Asurion. Multiple calls and worst customer service ever. Not accountable and very dishonest. I checked other reviews and it seems this is the modus operandi with this company. Stay away. Save your time and $.

This is against Asurian home insurance, been with this company for more than 6 years I pay the monthly dues and rarely use them, my hp printer stopped working I called them they said it is covered and we did trouble fix first the printer had brand new original hp ink cartilages I bout it fir 125$

After eating one week fir the printer to be fixed I received an email with not that they are compensating me 100$ fir the printer and it can not be fixed, I requested a replacement they said no I requested the new ink cartilages which coast me 125$ to be returned to me they said no I requested an increase in the compensation since a new printer with same specification will coast around 420$ they said no

So it is we just pay you 100$ which is less than they coast of the ink

This is not acceptable

We're is the customer protection agency? Are they a sleep?

Why I was not told from the start that if they can not fix it I will be compensated 100$ and there is no replacement?

Why they asked me to send brand new original ink cartilages with the printer?

Asurion has a lot of good reviews but not so much for my case. I dropped a jack handle on my iPhone X and after being mad at myself and disappointed I remembered having this insurance on my phone. I filled out the online claim form and paid my $250 deductible and within a few days had what looked like a new device.

After restoring my backup and returning my broken phone I was online and working again. Within a day or two the replacement phone volume would turn its self all the way down while you were using it causing me to miss incoming calls.

I received the second replacement phone and again it cosmetically looked great however within a week or so it began powering itself off and on at random times. I called for technical support and was asked to reset all the settings on the phone and if the problem remained to then factory reset the phone and see if the problem remains with one any apps on it. I did as instructed and the problem persisted so I called back only to be transferred to four different people none of whom had any knowledge of my issues, despite having a trouble ticketing system, so I had to start from scratch each time. One of the four people wanted me to pay an additional $49!

Finally reached someone who was rude and acted as though she was doing me a favor but did ship a third phone. We'll see how that one works.

I would in no way recommend this company! It appears that they do not do sufficient testing of their replacement devices. Calling them is extremely frustrating in that they do not annotate your account with details (even though I asked them to do so) so that those details are available to the next representative you speak with. I have spent hours trying to get back to a working device, online, on the phone, restoring backups, troubleshooting, repeating myself over and over……..