On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was doing a pest job when all of the sudden my phone (my businesses life blood) dropped from my pocket onto customers rock garden smashing the screen to pieces! I picked it up and put the pieces I'm my jacket pocket and finished my job all the while worrying about what this mishap was going to cost me and how long I would be without my phone.After leaving my job I called my local AT&T and was informed that I would have to place my claim first! I pulled out my phone and followed the easy prompts to
Make my claim and selected replace my screen! $29 dollars is what the replacement price would be and I was given several locations to pick from to boot! Wow I thought to myself as my mind began to feel at ease!
I picked my local AT&T center and drove right over. It looked tone pretty busy and I kind of expected that since it was the day before a Holiday in which they
Would be closed. They recognized me immediately when I walked into the door and I told them why I was there. There was at least one person ahead of me. After 10 minutes or so I was talking to a technician and after he ran a diagnostic he told me when to expect my repairs about 4 hours or so I signed the paperwork and left. About 3 hours later my wife received a call my phone was ready! Thank you AT&T and Asurian without you I would be in dire straits but you rescued me! Bob Neal
This was a painless and quick experience. Asurion makes it easy to file a claim and processes quickly.
I was at the Gas Station left my iPhone on the car and drive away and the phone fell into pieces. The best part was my phone was insured.as I called AT&T within 24 hrs I had my new iPhone. How Awesome was that. I Love my AT&T…
It was a fast and easy experience! The tech was very nice fast and efficient. I got my phone fixed while I was at work, talk about convince! The tech took about 30 minutes! Overall great experience!
Marcos texted he was ahead of schedule and asked if he could come earlier. He arrived and was very polite and professional. He fixed the phone in about 10 minutes.
They changed my deductible to $229 for a series 5 iwatch. This is April 2023; that watch can be purchased for less. What's the point of insurance if the deductible is more than retail? Very dishonest.
Screen went partially black, could see the clock or contacts, to make calls etc. Left side of screen was completely black.
The experience was great gave my phone to the merchant and they called me in about 45 to an hour time frame great service!
Bought an expensive vacuum cleaner from Sears which came with a warranty; also bought Asurion coverage which was to kick in once the Sears warranty expired. The hose broke in just three months, Sears wouldn't honor their warranty. Called Asurion, explained that Sears was being awful about this, and Asurion replaced the broken hose even though they weren't yet obligated. Months later the vacuum power switch broke. Called Asurion, quickly got friendly service and a return label, and the repaired vacuum came back in about a week. I highly recommend Asurion, not so much Sears, and even less the vacuum cleaners that are being made today.
It was very easy and the representative was incredible.
I went into the store this afternoon. After my phone screen was shattered. I explained my case as soon as I walked through the door. And I received nothing but 5 star customer care.
Great and quick service! Staff was nice and professional and resolved our issue quickly!
Total satisfaction, fast and easy, great customer service. I definitely recommend it thank you asurion
We are not tech savy and were relieved that a person would actually come to our home and help us.
The tech arrived on time and listened to our issues.
He was fantastic, very patient and very helpful.
We have told friends of our great experience with Asurion.
Keep up the great work.
Mike and Jan
The experience was flawless. Adin contacted me 30 min before arrival and arrived at the time he said he would. Very polite and made sure all of my questions were answered and explained the limited warranty with the repair. We will be requesting Adin in the future if we need one of our phones fixed. The repair was complete in the time he told me it would be finished. It was so easy to get the phone screen replaced, he came to us which was amazing!
Phone broke on Sunday had the phone replaced on Monday.
I accidentally cracked the screen on my son's phone and felt awful. I filed the claim with ATT and within 30 minutes got a call from an Asurion business in my area. I was able to take the phone in within hours and the screen was fixed the same day! It looked good as new, and I was off the hook!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Noel, we do sincerely appreciate your patience with this and understand your concerns. We do strive to get you reconnected for less than the retail cost of a device. Please know we are here to help. If you find you need additional assistance, feel free to reach out to us directly. -Ari