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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Got appointment, showed up late to appt, yet my phone was repaired to good as new less than 2 hours by a very, kind as well as professional gentleman at the NW Barry Rd store in Kansas City,MO.
I dropped my phone off to be fixed, they estimated a 2 and a half hour fix time & it was ready not long after I returned to pick it up. Kevin did a great job & I'm very happy to have my phone fixed.
Setting my appointment online was easy. Tech showed up exactly when she was supposed to and fixed my screen extremely quickly. Very happy with my service and feel comfort knowing should I break my screen again, I'll have the best service imaginable
I am very happy with the work that was doing on my granddaughter phone. She was just happy to get it fix. I will encourage other to used your company.
Did a claim on line, got a bunch of random texts not very professional then the night before my appointment they cancelled. Had to call again and go through the same process to set another appointment have to wait another week.
This was my first time using my insurance to repair my phone (cracked screen). My issue was fixed the same day and the process overall was pretty easy. I am pleased with the company and service that was given to me in Houston, TX.
Hi,
So I am a Over the Road Truck Driver. My Samsung S22 Ultra fell out of my semi and landed on the screen. Iv had this happen in the past, however iv never so much as cracked a screen. This time how ever the entire left side shattered and it rapidly spidered the entire screen.
I call Asurion via phoneclaim.com.
Was immediately handed to a representative who effectively knew what I needed and mentioned mobile service. I however did not know Asurion had a Mobile Service available. The convenience of having someone come directly to a truck stop or customer and work on my screen to get it replaced was top notch and amazing. Very fast, on time, courteous, great communication from the tech on ETA, fast repair, arrived, fixed, gone withing 45 minutes tops. 10/10+.
Highly recommend!
~Matt Ellison
Thank you for my phone insurance asurion, a technician came today and had a lot of knowledge fast and excellent on fixing the cellphones, I had taking it to Best Buy before, with apple certified and they told me it wasn't fixable
My grandsons phone was unusable. Luckily I had insured it. I put in a repair request and I was able to obtain an appointment that worked perfectly. The technician came to my house, explained everything to me and the repair was done within 15 minutes!
I have a Home+ Asurion plan separate from my home carrier.
I talked to at least 5 reps to file a claim For my iPad.
At least 2 said you don't exist in our system (I do get a bill though…) 1 said all good, You have a claim filed (didn't happen) 1 said go back to phone carrier (not related; separate) The last one said you're calling the wrong # (I called the one on my bill…)
Trying to file online and that too is one nightmare. The one is for nice customer service, even though none were helpful.
Ugh
Hi Vicki, please know we are here to help and apologize for any inconvenience this may have caused. We do appreciate your patience. If you find you do still need assistance with this, feel free to reach out to us directly. -Ari
I broke my phone on Thursday evening. Went into At&t that night. At&t set up my appointment with Asurion the next morning. Went in and was fixed within 45min. Exemplary.
Absolutely awful company to work for. Treat employees terribly and have awful management. Would not recommend!
When I called to report my claim, I was asked if I wanted to add the home security plan. I declined and the salesperson said "why" is a confrontational tone. I elaborated on why, and he didn't take no for an answer. I said no over 5x and he was still being rude, annoyed and pushy. Come to find out even though I said no over and over, he added it anyway.
Hi Erica, I am sorry to hear about your recent customer service experience. I understand the frustrations involved and sincerely appreciate your patience. We are here and happy to provide assistance if it is still needed. Feel free to reach out to us directly. -Ari
Filed a claim and received a new device in 48 hours. Such ease, nothing difficult or a bunch of frivolous paperwork needed. Completely satisfied!
I have never had to file a claim before so I had no idea what to expect. WOW what a great experience. Well done! In a time when customer service seems nonexistent - you guys did awesome
Thank you!
I had insurance on my iPhone, crushed the screen & went to the ATT store. They helped my place my claim, told me when repairman would come to my house to fix. Everything went smooth from there, until the phone was fixed. No stress, no hassle. Thankful!
By far the easiest and best experience I've ever had in an ATT store. Charley was in constant contact with me and did the repair in a very timely manner.
Didn't have to wait on anything my replacement was here the next day so keep up the great work
Thank you all so much
I had a damaged screen, my phone was flickering and blinking with a dark screen in which I could barely see anything. I called Asurion and they got me to the nearest repair center and the phone was repaired in 2 hours. Excellent service!
El Sr Jose Santiago de la tienda de Plaza del Sol en Bayamon PR atendió diligentemente, su profesionalismo, trato y atención fue excelente.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carli, I am so sorry to hear about your recent experience with your appointment. I can assure you this is not the experience we want you to have and sincerely appreciate your patience. Please know we are here to help. If you do need assistance, feel free to contact us directly. -Ari