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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Really he did amazing job and took about the time he said it would take thank you.
Asurion made this experience extremely easy for me! Super grateful for this service. The technician was very helpful, professional, and provided great service! Happy Customer!
The customer service representative and the repair technician were both outstanding.
If I could give 0 stars I would. The "no questions asked" warranty is no where near that simple. They ask a million questions and try and find any reason to deny your claim. Once my claim was approved I was told I had to pay a $400 deductible! Reluctantly I saved money to pay off the deductible, I contacted Asurion to find out where to pay the deductible and was then told I was beyond the time frame so my claim was denied... do NOT get scammed by this company...
Sign into my carrier, made the claim. Dropped it off at UbreakitIfixit,got the call it was ready.Picked it up an now I'm on my way!
From start to finish, my experience with Asurion was not only painless but it was a pleasure. My service tech, James, was friendly and professional. Not only did he repair my cracked screen (1st one ever!) but he offered a product that would provide protection from it happening again! Thank you for the quick service.
Technician at store really an expert on customer service, fixing phones and explaining procedures
I broke my phone screen 2 days ago, I got told to come to AT&T to have it fixed, Jason the technician for Asurion was very well spoken told me everything I needed to know, had me come back in a timely manner and had it all taken care of! Thank you so much!
Assurion rep came out o me and quickly fixed my phone on site in less than an hour. He was courteous and respectful.
The insurance provider for Att is a crock of $#*! I can't get my same color phone but they will still charge u 250.00 kiss my $#*!
Hello, Sonita. We are definitely sorry for any trouble. We replace with the same make and model but color is not guarantee as it does not affect how the device works. Please let us know if you have any questions. -Rue
I called, phone answered immediately and directions where exactly as stated, right next door to an ATT store
Frank did a great job. He was very professional and friendly. He told me right away if the phone could be fixed or if i needed a new phone. I was super busy the day I damaged my phone (I burnt the screen) and knowing my options ritght away was very helpful to me. He fixed my phone the same day and that was very convenient.
Marcos is excellent fast and good working Im happy with his work and his has been very good person
So easy and fast and the workers are so friendly and helpful
I will and would definitely recommend asurion to family and will most definitely use their services again. Had my screen fixed in less then 20 mins and it look great!
Yall were pro helpful and easy to chat with and answering all important questions about stuff
I love they fix my screen on my phone fast and it look very brand new
I was amazingly pleased, All was done great and in a timely manner. Customer service was great as well. Thank you for all your help.
I made an insurance claim to have my cracked screen fixed and it took the tech about 5 minutes to fix it and the price was EXTREMELY REASONABLE. I would recommend getting the insurance when purchasing a phone.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adam, I completely understand your concerns and apologize for any inconvenience this may have caused. Please know we do sincerely appreciate your patience and are here to help. If you find you do need any additional assistance, feel free to reach back out to us directly. We will be happy to help. -Ari