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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Awesome fast and easy would like to do business in the same facility again
The associate was very friendly and knowledgeable. What a great experience. Thank you.
I would most definitely love the ideal they come to u No hassle! No standing in line at At& t store or long wait on the phone! It was awesome …I was in the hospital at the time & Mr Mel said no problem I'll come to you! He was so friendly, very helpful & quick! I would recommend this company anytime!
Technician greeted us and clearly explained what needed to be repaired the repairs were completed in a timely manner and fixes were excellently
The technician did an awesome job, repairing the cracked screen.
Melvin came to my home within a day or two of my filing, and was in and out, phone like new in less than 30 minutes. He was very friendly and personable.
He had great customer service and was very professional. He was also very knowledgeable and efficient. I was very pleased with the results.
I'm on surprise because my product is coming like in the next day we have good service. Thank you.
Let's just say after you get through the annoying automated service. The options you have to repair or replace your phone is great. I went to a location in Delaware and the staff especially Rob is on point. Empathy not sympathy. Honest and very pleasant to talk to. Glad I decided to have my phone fixed locally than wait for a new phone in the mail.
When fitbit did not solve my problem, Asurion did so in a prompt and courteous manner. They go beyond what is required.
Trying to get replacement for an insured, stolen phone. We have been on the phone for an entire week with Asurion, attempted four claims. They have all failed! We have encountered EXTREME incompetence, poor language skills and ridiculously bad customer service. They took down the wrong address to replace the phone, and it just got worse and worse and worse. It's been a full week, and our trip is destroyed! My wife is in tears.
Fast and cheap highly recommend best in town specially Cory maybe I'm spelling his name wrong but he was awesome and really fast with my repair
I had my Z flip 4 for less than 3 months when I dropped it, face down on the screen and the screen went completely black. Luckily, I had the phone insured through Asurion and I was able to get a brand new phone the very next day! It was a lot better to pay $275 for the replacement than over $1000 for a new phone! Asurion makes it really easy to get the help you need, whether it's a screen repair or a new phone. I also have the $25 a month insurance now for all of the devices that I own! It covers almost EVERYTHING I have! The Nintendo switch, all 3 tvs, my sound bar, the tablets and my son's phone. It covers so much more than I realized and if I had to replace my 65" tv, it would only cost me $100! I am so glad that the Asurion rep told me about it because I had no idea that it ever existed! I have absolutely nothing bad to say about Asurion, great company and excellent customer service! Definitely worth it and definitely recommend it to anyone! Awesome job Asurion! Keep it up!
The service here was so wonderful. When I first walked in the ambience of the room, really set the pace for the experience. I handed over my phone, turned off find my iPhone with all the confidence in the world that these people would do their job. And they did just that I was extremely pleased with my phone screen and the way that it worked when I went and picked it up. Thank you so much you break I fix you guys are absolutely phenomenal
My screen had a few cracks, however; with insurance the situation was taken care of at the A TT store, and the claim amount would be on my next bill,nothing out of pocket...I love it. That's perfect
Repair technician came right to my house, and fixed my phone screen in 15 minutes! He replaced the phone backing and the battery without me asking, even though they did not need replacing! Wonderful experience. I was very pleased.
The whole experience was pretty easy! The only draw back was I had to travel from New Castle PA to Cranberry which is about 45 min South. I wish they would open a store near me! The staff was fantastic and very professional!
My experience was a great one with this company. The associates were very knowledgeable and explained every detail to me. I got my phone back and it looked new (my phone was pretty banged up). I got my phone back fast too.
He come and did amazing job and we thank him very much. I've never really seen no experience and so much of a respected person ever with a t and t v is just amazing thank you
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Anthony. We are sincerely sorry for the delays and the trouble this has caused. This is not at all the experience we want for our customers. We are here to help you to get this resolved. Please contact us directly to assist. -Rue