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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I went online did the insurance claim for the broken phone on my acct answered a few questions, it was approved, received the new phone in 3 days. Couldn't of done that any faster. Very satisfied customer
Called the toll free contact number because I couldn't continue on the web. Each time I called fantastic customer service from Joydice and the other representative I can't remember her full name started with Sele... awesome awesome service very understanding.
The best customer service I've ever received in my life.
Its really nice she approach me.easy to talk to her...i really appreciate her hard work to fix my phone on time.
I have been using Asurion for some time now and they have been so good.thank you
This was the most painless experience I've had with replacing a phone screen. Asurion made it very easy and the store I worked with had fantastic customer service.
Processed my claim, notified the store I was coming, let me know which att store I needed to goto, got everything done within 2 hours, phone fixed and on my way.
Service request: *******956 I have bought a baseball bat from D icks Sporting Good with the warranty which is just out of manufacture warranty. I have uploaded the receipt when I bought it. The bat cracked and I am trying to get a replacement. System is now again asking to upload receipt and product which I did. But now it says something went wrong. There is no way to talk to a real person. Is this insurance legit?
Took my phone in for cracked screen/glass replacement, thinking omg they may keep my phone for a few hours to fix. I was the problem lost my mind forgot just that quick how to unlock my phone/password etc. I was frantic! The representative STEVEN was so kind and patient. He waited and once I got it correct believe it or not he fixed my phone in less than 5mins. Amazing!
My daughter dropped her iPhone in our pool as she was putting chemicals in the pool. We made a claim and everything was smooth and better than expected! Highly recommend
I have been trying to get my laptop repaired since the beginning of March and it is now the second week of May. It took them several weeks to repair a hinge on my laptop. When I picked it up, I was not told that the camera may need replaced. I had been trying to turn the camera on since I picked it up. I had to go to staples for them to tell me it may have not been plugged back in on repair. When I kept getting hung up on at the store I had it repaired I called another store and they told me that there was a note in my account to tell me that the camera (that was working fine when I took it in) may need replaced, I was told nothing. Do they not check their own work? Contant run around and road block every time and everyone I contact.
Hello. We completely apologize to hear about this experience. We are more than happy to assist you with any malfunctions! Please contact us directly to assist you with a repair claim. -Rue
Very pleased with my experience, I thought I would get the run around. My iPad was replaced with a brand new one, and I received the new one in 2 days. GREAT service! Going to be careful with this replacement so happy that I purchased Asurion! A great investment..
They did what YOU BREAK WE FIX WOULDN'T DO UBWF SAID MY PHONE WAS BEYOND FIXING which they were lying. Asuncion came to me and took less than 30mins my screen was fixed.
They simply try to wear the customer out by continuing to request pictures of the product they already have.
Hello, Leigh. We are definitely sorry to hear about the trouble you are having with your claim. Please contact us directly to assist you. -Rue
Great customer service my phone was at my home the next day
Thank you for coming to my home and fixing my phone. This is incredible service. My life is back up (phone fixed) and running. Time frame only 30 min.
Bravo! A job well done!
The whole process from start to finish was very easy and the tech was on time, knowledgeable, quick and professional! My phone was fixed In 13 mins!
The service was quick and the representative was very friendly and knowledgeable.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry for the trouble you are experiencing. We are here to help you. Please contact us directly to assist you with the claim process. -Rue