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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Wonderful service as always! Fast and easy process to get your phone
They speak in a rosy tone promising that they will order laptop battery and then generate a receipt. Later you will find they never revert back and when you call them they keep saying our parts manager has ordered the laptop battery. This is all fake. They kept my laptop for over 3 weeks doing nothing. Just order from Amazon and go to batteryplus store nearest to u and they would replace it in an hour. Costs only 60 dollars. Very good customer service
Technician was friendly and professional. He answered all my questions. Great, convenient service.
I brought my phone due to degradation of the battery. I thought I'd have to wait a day since I brought it at around 6pm and they close at 7. The place was hidden away in the back and once I found it, I quickly realized what a hidden little gem this was. They replaced my battery with genuine OEM parts and guaranteed it for a full 60-day return if not satisfied. They had my phone ready in 18 minutes! I was so pleased. Definitely will take all my devices to them!
Service person was very professional and good at what he does! I really appreciate a great person!
Muy contenta de la rapidez con el que trabaron en el celular que se daño
Good esperience. My phone was repaired. The tecnician he was very nice, respectful and the phone was like new
If you have Ausurion as part of your phone service and you're in the central NJ area and have an issue...I highly recommend Shawn at the AT&T store in Lawrenceville, NJ
Had to get screen replaced on my husband's phone,I made arrangements to drop the phone off online, we dropped it off. The customer service was Excellent! Friendly,helpful,knowledgeable. They replaced his screen and did it quickly. Will be using them for all repairs..
I appreciate the text when close by, emails before and after service. Our technician was helpful and worked quickly
The best in the business
So fast and easy replacement
I've had better expierence through square trade. This was a hassle. Would have lost use of device and time because of shipping a broken item, couldn't have been repaired but they needed to see it other than photos, could have easily been replaced. Amazon helped with a hassle free refund and provided ups pickup of the item just needed to box it up and be there because of the price of the drone.
Hello. We are completely sorry for the trouble that you experienced. We are glad to know you have had this resolved. Please let us know if you need any assistance. -Rue
The lady that helped me was very patient and help me step by step until my problem was solved. Very good and satisfied. To bad i didn't get her name
A. Great timing and punctuality
B. Kept me abreast of arrival time
C. Services provided 'on time' and all matters, of concern, were explained
D. Courtesy and professional decorum was obvious and appreciated
E. The technician 'Chris' is one to keep
Very easy making claim and appointment for repair. Camwcto my home the next day. Great communication and quick repair. Very nice tech! Love it.
Our technician arrived at our location precisely when he said he would. He was extremely polite and professional. He took care of our issue very promptly. The service was just amazing!
Jerry@ the Yakima store was the best! He provided great customer service skills as he worked solo. And, he fixed my phone. Give him recognition please! Thank you, Sandra Owen
I was get my hesitant of having someone I never met come over and fiddle with my phone. The fella that came by was extremely knowledgeable. He let me watch the process and it was really informative. He answered any and all questions I had, and didn't mind me talking the entire time.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mike. We are completely sorry to hear about the delay with your repair. We are here to assist you. Please let us know if there is anything else we can assist with. -Rue