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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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It was very easy to do my clam and to get my replacement I am extremely satisfied with this service
The technician who arrived at the house was phenomenal and made the experience overall excellent but asurion phone advisors and online "start a claim"(process) could use some improvements.
For context we have asurion for one line on our Verizon phone plan, the other lines have apple care. It has been incredibly hard to communicate with support and get the reasons for a rejected claim. When a claim is rejected, we didn't get any follow up responses for why it was rejected. We only received an email saying it was rejected. In this case some of the pictures on the ID weren't clear enough so the entire claim was cancelled. We were only able to figure this out after calling for hours.
When communicating with support, they said emails would be resent but the emails were never sent making us feel like an afterthought. And yes we did check the spam folder. The experience was extremely inconvenient and I will be moving away from this in the future. I would recommend that everyone uses apple care or an equivalent instead.
Hello, Brandon. We are completely sorry to hear about this experience so far. We are here to assist you. Please contact us directly to help you with your claim details. -Rue
It was great, every time I call and spoke to a representative they were willing to help and did it with a smile. I had never file a claim and this was the first time and they guided me thru the process. It was fast and easy. Thank you!
Someone stepped on my iPhone 13 Pro Max that I only had for around 7 months. The phone still worked fine, but the back was cracked like spider webs. I submitted the claim online. Very simple process. Apparently, cracking the back of the phone is a much more extensive repair than cracking the screen, so the phone was not repairable. Therefore, they replaced the phone with an "AT&T Certified Restored" phone, exact same model and color. Perfect condition. Not "used". Looks and works like a brand new phone that's never been activated or used at all (maybe it hasn't)!
I paid the insurance copay, and my new phone was delivered to me the vert next day. They included a return USPS label, bubble wrap for the old phone, and tape to secure the box. I just dropped it off at the post office, and that was that!
The representative did a awesome job assisting me in getting my claim filed quickly.
The tech make it very simple easy, work fast on my device and answered the questions I had about the repair.
My tech Taylor was very professional, knowledgeable of the equipment,he also had a great attitude. Taylor,stay in touch with me with eta which was very helpful.
Thanks,for sending him,he did an amazing job solving my issue.
Great job at the Fort Hood (Cavazos) store. Quick and efficient job. Extremely satisfied. Great customer service.
I got some extreme mileage out of my IPhone 7, but busted it up enough that I couldn't even see through the screen. Took it into an AT&T office and was helped by Ricky - who was extremely knowledgeable and patient, and introduced me to my new iPhone 14.
I made a mistake online when I set my Asurion appointment. I did not realize that I had to file a claim first with ATT for the cracked screen since I had an ATT protection package on my devices. When I arrive the Asurion employee Ariel Romero was very polite and helpful in setting me on the path with my phone to make an ATT/Asurion claim before Asurion could do the repair. He could not have been more patient and helpful. I do think that the Asurion and ATT websites could do a better job of advising an ATT customer that if he/she has a protection package that they need to file a claim before setting an Asiurion appointment. That would have make my visit quicker.
Representative was real attentive and prompt with the policies, explained and got out my new phone without hiccup
Young guy was respectful. Enjoyed doing what he does,was quick and happy doing it. I like him. Keep up the good work my brother!
From beginning to end the steps and ease was above expectation. The entire process was user friendly and quick. I am absolutely satisfied.
Staff at my local Asurion are very knowledgeable and curtious. Had my cracked cell phone screen repaired in 2hr's. Staff also helped in selecting a screen protector for my particular model and installed it while I waited. Very satisfied with Asurion and their staffs service.
Broke the screen on my phone. Sent a claim, and the next day I had a new phone. Sent my old phone back into them. It pays to have this insurance on your phone.
Went to an AT&T store as it opened at noon. Advised to file the claim quickly so that I could have it fixed today. Did so and was directed to a repair center near by. Walked in at 2:00pm and was home by 2:45pm.
Ricardo saved the day! Despite me not making a claim beforehand he walked me through the process and got it approved. Had my phone screen replaced on the spot swiftly. He was courteous and professional throughout the process. Thanks a lot!
I've never broken a phone before. This was my first time and my phone is my lifeline for work. No phone no work so it was extremely time sensitive and imperative I get it fixed asap. Roberto at the Washington AT&T location was fantastic. Phone like new with a screen replacement in less time than anticipated.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do sincerely appreciate your patience as well as your feedback. If you find you do need any additional assistance, feel free to contact us directly. We are here to help. -Ari