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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Claim filed on Friday, phone repaired Monday afternoon, at my home, super quick and convenient
Everything went very smoothly! The Asurion tech was very professional! My repair was completed quickly! My phone looks like new!
Melvin (Mel) first of all he was on time, courteous, professional, skilled and I was comfortable with him. He answered my questions about the repair process with knowledge and respect. A model employee. Thank you Mel for your great work and being kind. Keep it up!
My experience was good. I called and answer questions and told them what happened. I'm glad this insurance is offered. This better than paying full price for a new device.
I filed a claim with Asurion on behalf of AT&T. My delivery was scheduled for the next day between 3PM-5PM. I was supposed to be contacted by an expert 30 minutes before arrival, yet no one ever contacted me. It is now 6PM, I have not heard from anyone, and AT&T customer service can't even find on file anything about an order for a phone! I have been waiting at home since 3PM when I have other things I need to be doing, waiting patiently for someone to show up. It is a shame that service is not accurate according to delivery times, and no one has reached out to me to let me know that my estimated time has changed. I am out of a phone now 3 days and I am still waiting for God knows when these people decide to show up. You can tell which reviews are planted by the company and which are real. LOL
I have been as patient as i can be...but i received not one, but two broken replacement phones through this service. They're hard to get in contact with if you need a human - but they ALWAYS try to upsell you even when you say, "Please don't try and sell me anything - i just need a phone to work." There is no quality control. No one seems to care or do things quickly. Even when i asked if someone could stay on the phone as i'm transferred - no one does. My daughter told me her Asurion replacement from a month ago also isn't working correctly but she doesn't have the patience to call them again. I think that after four days of not having a phone - and horrible service - maybe they should break down and send a NEW ONE since their quality control doesn't seem to exist. I need my phone for work - this is EXTREMELY FRUSTRATING! As i'm on hold AGAIN :(: ( :(. RIDICULOUS SERVICE. FULLY FRUSTRATED. SAD.
Hello, Rhonda. We are completely sorry to hear about your overall experience. We understand how important it is to have a working device. We hope our team was able to assist you with another replacement.-Rue
Me atendió muy amable el personal de asurion con lo que necesitaba
I wasn't going to put insurance on my new phone but the salesman talked me into it, I'm so glad he did because I cracked my screen about a month in and without insurance I would have been out a lot of money. Definitely recommend getting insurance.
I accidentally dropped my phone and the screen and LCD panel were both damaged and needed to be replaced. I spoke with two different customer service representatives and they were fast, friendly and efficient. They found the best way to remedy my situation and made everything as convenient as possible.
My wife's phone was lost or stolen during dinner while we were out of town. I filed a claim online, and a replacement phone was at our house in three days! Marvelous service... and the copayment was just under $40.
He was very helpful and patient with me even when I was unsure of understanding what was being done.
Excellent good attention, and fast, excellent service
The woman who aided me in getting all of my information onto my new device was AMAZING. She helped me from start to finish with exact and easy to understand directions. She was not confusing at all and stayed on the line with me the whole time to ensure everything was set up correctly. Loved her!
Extremely satisfied,the customer service was very good,they were precise with there time I honestly value there service.
I buy an electronic item then offers me insurance for 3 years i got it year later the electronics when bad i call them and they give me the run around from warranty and not cover the problem so is like no insurance at all they are scamers
Hello, Guillermo. We are definitely sorry for any trouble you have experienced so far. We are here to help. Please contact us directly to assist you with your claim. -Rue
Dealt with numerous agents there. Have been hung up on because I tell them that they should not talk over me by asking why they've contradicted themselves. They will lie and manipulate to not have to take care of repairs or replacements. Craig specifically will do everything he can to aggrevate you by checking in on you every 2-3 minutes. Then deny your claim with some bogus answer. Craig works for the office of the CEO by the way. Day Day from the Friday movies would have been better to work with than this fool. Guess you have to take whatever employees you can get, even if they only lie and have no idea how to do their job.
Hello, Sam. We are sincerely sorry for the experience you have had so far. We are here to help you and assist with a resolution. Please contact us directly to help. -Rue
As soon as she came in & seen me sitting there she went right to work.
My cell phone had a small crack in the corner of the screen. The employee checked my phone to ensure there were no cracks anywhere else on the phone both front and back. The employee verified that they had the necessary items to fix my screen. He told me what time my phone would be ready for pickup. The employee was courteous.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are sincerely sorry about the delays. We know it is important to be back up and running. Please contact us directly to assist with your replacement status. -Rue