AsurionReviews 12,831

The screen on my Galaxy Note 20S 5G ultra started strobing like a disco ball. I call AT&T and they put in a claim with Asurion. The screen was the problem and would be fixed 2 - 4 hours after I brought it in. The cost...$29.99. Within minutes I received a call from Stephen asking when I wanted to bring the phone in. I told him I was on my way. He called me 2 hrs later to say the screen cannot be removed from the phone and I needed a replacement. I called Asurion back and a new phone was on its way. I told Stephen that I needed all my data restored because it was my business phone. He assured me he would do that. Two days later the new phone was in. The screen was still not functioning but out walks John. My hero. He worked for over an hour and restored all my data, photos, contacts, apps and games. Then he had me check and recheck to make sure it was all there. The last thing he did was a factory reset on the broken phone so I could send it back. I was willing to replace my phone with a $1200.00 new phone if they could transfer my files. I'm so happy that the person at the ATHT store said there was no way. Thank you to all the guys at UBREAKIFIX (an Asurion company) in Milford Ma.

Kay was very polite when greeting us. She assured us that she would do everything possible to fix my phone. She was very detailed about sharing what process involved and every step of how she was checking the internals (ie battery, apps, etc.) She was patient with me and resourceful. She was able to trouble shoot more than one way to do things. I just loved her sincere, professional, patient, knowledgeable, and positive attitude!

If they get hold of your email you will never be able to stop their spam. After the first click on the unsubscribe on the link, the link will not work again and they will keep spamming you every 2 to 3 days. Even if you call them or write to them, they will not remove you from their spam. I have ask them over and over again and they keep refusing.

I dropped my phone a million times, but number one million and one was unlucky. I never thought I would need to use the insurance. I always expected to submit a claim for my kids devices, but here we are.
I expected a frustrating online or phone ordeal, but it was nothing like that! I think it took no more than five or ten minutes. My phone arrived in two days, with all of the mailing material to drop off at a UPS store. If you have a lot of devices or do not have the funds to easily replace a damaged device, the insurance is worth it!

I had to submit a claim to order a replacement device, the new device arrived in 3 days but no return envelope for my damaged device was provided, even though it says it should be part of the package.
It has been a week since I received the new device and I have already called their customer service twice to request that they email me a return label and still nothing, they claim it takes up to 24-48 hours for the email to be sent.
This is a joke, they require you to send the damaged device within 15 days after you receive the replacement or they charge you extra for not returning it. Yet they haven't even made it possible for me to actually compete this process.
Do not recommend!

Home+ is a monthly subscription charge for a protection plan marketed for all devices. I had no need for this a tried to cancel after paying it for a few months. They make it IMPOSSIBLE to cancel the subscription. There is no where on the website to do it, the website doesn't even mention How to cancel. I finally gave in and called the customer service 800 number. They will ask you loads of questions, want to know all the devices you own, and try to talk you out of canceling. If that doesn't work the will persistently recommend the regular home plan. The person I was on the phone with tried talking me into out of it for 15 minutes. I repeatedly stated "I am declining any protection plan and am asking you to cancel my subscription." Didn't even acknowledge my statement and still tried to insist I keep the plan! Employee then babbled out random numbers to try to convince me? I mentioned a Nintendo switch in the beginning of the call, when I was getting pestered about all the electronics I owned- claimed it was 'needed' to add to the profile that I'm trying to cancel. Complete BS… Anyways they were trying to tell me the insurance covers the switch controllers which are apparently "$300 alone". Also a straight up lie, you can get a brand new set for $75. And they continued to throw out nonsense numbers of 'all the money I could save' by not having to replace an electronic outright. The whole phone call was aggravating to say the least. I should have had them send proof of cancellation to me.

No matter how good the benefits, I would not recommend Asurion Home+ to anyone. The tactics to use to try to force you into the subscription are unprofessional and honestly straight up corrupt.

I have their insurance for an Acer Laptop the charger went bad they assured me they would send one out within 5 business days. They never sent it. Back on the phone many promise to call me back not one call back. Continued to call them and was told they would send another one within 5 business days, do you think they did? Nope, the resolution I was given was to buy it myself. What a waste of a company.