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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I went to the ATT store the clerk made a call and told me that the next day my phone would be replaced. 8:30am my phone arrived by 11:00am I had it up and running. Fantastic service and my claim was taken care of without any issues
Desde que realice la llamada para hacer la reclamación hasta que me arreglaron mi celular fue todo excelente los representantes muy amables
I was really happy with the service I received. Especially the fact that service was brought to my home. Thank you, Thank you.
Phone would not charge. Wanted to change charging port. Could not be done. Tyler checked my account and found that phone was insured (I didn't know). Two days later, new later. Back in business.
Have not had to make an insurance claim in a long time, but I was glad the process has gotten a lot simpler. Extremely fast filling everything out and the phone came to my doorstep even faster. Very impressed and completely satisfied.
The whole process of shipping my phone and getting it sent back repaired was absolutely amazing. It was an extremely fast, easy and simple process. I could not have asked for better service. Thank you so much!
I feel if you have insurance than when something happens to your phone you should not have to pay a $25 deductible. You are paying twice and that is not fair. That is my only draw back, a lot of people I have talk to about the deductible feel the same way.
I think that should change thank you for your time.
I had a great experience you were fast and efficient
This is the third time going to the Lancaster PA. Location Kevin as always fixed my phone and my sons phone quick easy very little cost him and his team very polite and knowledgeable. I recommend this location five stars 10 if I could give them. It's the only place me and my family goes. Thanks again to Kevin and Matt. Sincerely, Beth.
It was so easy to schedule. Rep showed up at my sons job and fixed his phone on the spot. I got notification and was able to text my son when he would be there. My son was highly satisfied.
I was told by Asurion customer service that my replacement phone would be delivered on Saturday. Saturday comes and goes... no phone. Now the tracking number says Tuesday. Customer Service says they have no control. Most phones are over nighted but not all depending on where you live. I live in a major metro area with several UPS trucks passing my house each day. There is no excuse except my guess is the most phone are not over nighted. The company saves money by getting your phone to you via regular ground. I would never have paid the deductible of $99 if I knew the phone would take so long.
My daughter cracked her phone screen and her phone was no longer working. When I got to the technician, he assured me that he would be able to help me and he gave me a timeframe when I got there to pick up the phone. Everything was working. It was a simple as that and he was very nice upon me coming and going.
Dropped phone and screen got cracked. Took to. Repair place recommended by Asurion. Repair was done within 2 hours. Phone was like brand new.
This was very streamlined and extremely easy to use. Fantastic job guys!
I drive an 18 wheeler. My screen broke on my cell. I called for a claim. Gave them my next stop location. And in the next morning the tech came and repaired my screen. And then off I was back on the road.
I was very happy with the whole experience from beginning to end. The remote technician, Vincent, was prompt and very professional. My phone is just like brand new again. I would recommend Asurion to friends and family.
I am a Verizon rep and I recently had to come into contact with Asurion regarding an issue with a Verizon customer. I was connected with a rep who was the worst rep I have ever dealt with. I have called Asurion on multiple times because of issues regarding customers claims. So I understand whats a good rep when I get connected. While for the first time, I was connected with a terrible rep. I asked him, "if there is anyway to approved the claim faster so we could get the customer a working phone." He goes, "are you sure you want to ask that question". He was a sassy rep who doesn't care for the customers. He then proceeded to tell me it's a different department. I totally understand if it's a different department. I asked him to transfer me. Gave me the exact response as before of are you sure you want to ask that. So much sass on this rep. He deserves to get look at and hopefully loses his job. I lastly asked for a supervisor and he then gave me his favorite response. He declined then put me on hold. I have been holding for over 30 minutes now. This rep deserves to be looked and you will understand he should be fired.
Hi Maxx, I am sorry to hear this was not the best customer service experience. We understand your concerns and apologize for any inconvenience. Please know we are here to help. If you find you do need any additional assistance, feel free to reach out to us directly. -Ari
Service was prompt. Had the new phone 28 hrs later after submitting claim.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ja, I do sincerely appreciate your patience with the delay of receiving your device. I do understand your concerns and frustrations. We are here to help. If you find you do need additional assistance with this, feel free to contact us directly. -Ari