On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My customer service contact on the phone was professional & helpful and sent me email connection to a local store for repair where my phone was repaired by replacing the battery within an hour upon arrival. 100% satisfied.
Broke the screen on my phone, and the entire experience replacing it was excellent. The authorized repair shop was professional, quick, and informative, my insurance covered the total cost of repair. That was an excellent bonus and a refreshing event that isn't too common in this day and age.
The repair person was extremely polite and personable. Communicated being early. Resolved the issue quickly and was gone in 30 minutes.
The scheduling of the event was even more convenient. It took about 10 minutes of questions and was resolved AT MY HOME in 36 hours!
Great costumer service and very helpful and the person that help me with my claim very nice person and help a lot with my claim
My representative did an outstanding job! He made me feel at ease, and dealt with my service professionally. Thank you for treating me like you would a family member.
It was easy and simple since submitting claim, set appointment schedule and repair/Asurion location, dropping off the device, and picking up.
Diego at the AT&T store in Merriam was extremely friendly and efficient. He gave us a few options then worked with his repair team to resolve the issue.
My experience was great. Chris was on time, friendly, professional and quick.
I had been paying for a service for over 2 years without actually being able to use it. I paid over $600 for that service, and it was not recognized until one worker in particular in Hawaii was able to pinpoint the problem. I was very happy to have it fixed and one and a half months later it was fully changed.I will say I am disappointed that I was only refunded the amount paid and there was not something else done considering it was a colossal mess-up on the end of AT&T
Absolute disgusting
Absolute disgusting. Left me in tears. Could not help me after purchasing insurance, just needed cracked screen fixed and kept being told they see no current activity on the phone. Which was the phone I WAS CALLING ON. Kept hanging up and pretending to get manager and hanging up on me. Called Verizon said they see the activity and should be no problem. But asurion didn't care what Verizon had to say and just kept hanging up on me
Thx you very much! It was easy to file a claim with my phone company on their app. The repair was completed in less than 2 hours. Awesome job!
I filed my claim online, and it only took a couple of minutes. I knew exactly what to expect, immediately following filing the claim.
The tech showed up, was professional, and my phone was fixed extremely quickly.
The fact that I had the repair made at my home (the tech fixed my phone in his car) made the whole process efficient for me.
Went to At&t Middletown Ky. Best Customer Service filled out claim, as I had Insurance.
Sent me to Asurion (you break I fix) on Hurstbourne Lane. Excellent service there took 1 hour and from broken screen blues to beautiful blue skies and Happy Happy.
I called assurion and they scheduled a tech to come to my house within the next day. The tech Brayden sent a text message with greetings and made everything so smoothly and accommodating. He came even sooner than expected and did the repair very fast. I will be using them for any repairs
The tech was very quick and precise in replacing my screen on my phone. Appreciate the work!
ATT has always been a great company to work with. My company works solely with ATT with no problems at all. On the occasion that I need to file a claim, the process is always easy and goes smoothly.
Fran
Collinsworth Admin Services
This service is excellent. The technician that came to my home was professional, knowledgeable and very efficient. A forward thinking company that brings the repair shop to busy, working families.
I'm an AT&T customer with device protection. I had filed a claim online and within minutes they had received my order. I arrived about 20 mins after and dropped off my phone at UBreakiFix. It took a little less than two hours to fix my screen and also my speaker was fixed after the glass was replaced. The employee at the location was nice and made drop off and pick up quick and easy.
Muy malo, el peor seguro, para cuidar su maquina, cuando hace un reclamo, ello no dicen que no es aprobado porque no llena lo requisito de sus pólizas
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brooke, I am sorry to hear about this experience. I can assure you this is not the experience or the feelings we want you to have and sincerely want to ensure this is resolved. If you find you do still need assistance, please contact us directly. We are here and happy to help. -Ari