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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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If you're on the fence about insurance for your phone, I suggest you get it.
Stuff happens. I thought it was going to be a pain but it was painless!
Asurion met my needs and my expectations!
The infamous broken phone screen. Claim was handled quickly. Took my phone in within a few hours. Within twenty-five minutes, the repair was complete. My phone looks brand new and works perfectly. Dealt with two different staff members and both were bubbly and friendly. We need more customer service like this! Well done!
Very pleased with total package of service. Gentlemen who did service was very professional and knowledgeable of his job!
Very Easy process. Asurion took care of all my issues in a timely and professional way. Much appreciated.
Thanks!
Great customer experience, friendly and punctual. My daughter is very happy now that she can play with her ipad.
Is was easy to file a claim and painless process.
My phone would no longer turn on nor hold a charge. I received my replacement expeditiously!
Thank you!
Excellent service from start to finish.Very please and will use again.
Took only a hour to get my screen fixed! The screen looks brand new!
So even tho they say same day cracked screen repair and they will fix it or replace with a upgraded model that's vonplete bull**** they took 2 months to say they won't fix my laptop screen. Even tho I could find replacement parts for it (it's a newer laptop) and instead of upgrading it they chose the cheapest option and gave me a ridiculous low offer to buy me out. Not even half of what I spent on the laptop much less and upgrade. Also consider it vost over $100 to even send it in for repairs...fine print says they can. So if their arbitrary buy out cost is less than the replacement or upgrade they will do the cheapest option. Even after begrudgingly accepting (they threw away my cracked laptop so I couldnt get it back,) they send a email to start a long claim process that didn't work. I called 3 times each time they said they would send a new email and it take 24-48 hrs. Each time I called back they had no records and they never did their job and actually sent it... after being on hold for minimum hr each time... finally 4th call they send a check thro the mail and it takes 10 days... so we'll see how many times I'll need to call back untill they actually do their job and send it... worst purchase u can make. Spend months fee for 3 years. Spend $100+ to send in the device and a $400 part to fix is to much so they offer you less bc its in the fine print. And it's arbitrary, nothing to do with the actual price you can buy it at the store for. Sh***test scamy company
Absolute crap company. Have been fighting for 2 months to get my playstation fixed.
The guys couldn't fix it, actually broke it more, now instead of getting a full buyback I'm only getting $350 when you made it unusable!
I started with one broken USB port, After two months of sending it to your hub and them saying it is fine I brought it to a local shop and watched them open it.
The local shop verified the previous repair destroyed my playstation, it looked like the inside was hit with a hammer. $#*!ing horrible company, DO NOT USE THEM!
Hello, Michael. We are completely sorry to hear about your overall experience. We are here to help you. We hope your playstation is back up and running! If you need any assistance with a claim, please contact us directly. -Rue
Excelente servicio y muy agradecido. El caballero que me atendió es todo un profesional.
The service tech was nice&frendy, I call my phone provider and explained to them what the problem was,and we set up and appointment for someone
To come out the following day. I am a very satisfied customer. Thanks AT&T and Asurion.!
Employee helped me file my claim and had my screen repaired in an hour. It went so much smoother than I had expected.
I have just assumed that the uBreak I fix was an independent service, and was pleasantly surprised with my experience and the expedience with which they took care of my problem! The fact that it's covered by asurion was just icing on top of the cake.
Everything was great and very quick. Just expect to go buy a temporary phone until you get yours back.
Sam was very professional. He repaired my screen without any problems.
Said I would get my phone overnighted the next day. Did not receive it. Faxed them their paperwork six times and all six times, their fax machine said busy. Claims should be handled faster. In today's world, people can not be without their phones. I need mine for communication and for work. Poor customer service.
Hello, Joyce. We are sincerely sorry for the delays while processing your claim. We understand the importance of having your device. We hope you are back up and running. -Rue
It was busy Saturday visiting friends and family when I got too excited to get a photo. Rushing to catch a moment, I quickly pulled out my phone and it slipped from my grasp landing on its face. With a quick internal prayer, I picked it up to see the spider shatter. Being out of state, I waited until Monday to contact ATT and Asurion. Using the app I was able to easily file a claim and set an appointment. While replacing a screen could seem daunting, the rep (Jim) was very kind and professional. He made the experience so easy and went above and beyond putting my purchased screen protector on the new face. I am thankful this was not as dramatic as it could have been.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alex, we do sincerely appreciate your patience as well as your feedback. We do understand the frustrations involved and apologize for any inconvenience. If you find you do need any additional assistance, feel free to reach out to us directly. We are here to help. -Ari