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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I highly recommend this service. The technician came to my office and took my phone for 30 minutes and replaced my phone battery. It was easy and painless! Totally worth the money!
The gentleman was on time and called prior to getting to the house.
I'm just grateful for y'all as a general whole. That's all.
I had a cracked iPhone screen. I filled out the at&t insurance claim, booked the repair appointment. The technician came between the arraigned appointment time. The job took 20 minutes and my phone is good as new.
Dropped off the phone. They said about an hour and it was. The phone was perfect when we got it back. Promises made, promises kept.
Went online to file claim for my broken screen, got claim number went to ATT on Goodman rd and met Therman...he was SUPER AWESOME. Knowledgeable and fast, friendly service! Could not be happier with the service he provided! 5 stars
The process of replacing the screen was easy, reps are amazing and customer service is the best. I truly recommend this Att location
Very impressed.Fast results. Would recommend Asurion to anyone Always been impressed with results
My child broke his phone and for obvious reasons I got it insured. So glad I did! He shattered his back screen and somehow broke a sensor or something so he couldnt use Wifi or celluar date. I went online, filed a claim, and the replacement phone showed up just a couple days later. Because we were having issues with connectivity it did take a bit of time to get the new phone setup. I ended up going to AT&T and having them help. Overall great experience and only cost me a little over $100.
Replacing my lost/stolen phone was quick and easy with this company. The claim process was easy and the phone arrived quicker than I ever thought it would. It was definitely worth the cost of premiums.
Phone activation could be improved though. But very happy with the process overall.
Walked intelligently at the counter when I was experience with my phone screen not working or being responsive to the touch she asked if I had insurance and told her yes she gave me a quote I got a claim number I brought the claim number back in the process started to fix my phone and walked out with a new screen
It was a great experience. Yesterday
I opened the claim, and received a call to confirm today's appointment. It was quick and efficient. Thanks!
I had the pleasure of speaking with
Darryl he assisted me with all my issues and concerns. I recommend him getting some type of award for Excellence Customer Service!
I had the pleasure of meeting Noah from Asurion, and I must say, he exceeded all expectations. Noah's punctuality was remarkable, as he showed up early and ready to tackle the screen replacement on my wife's cell phone. Not only did he arrive in a fully equipped van, but his professional demeanor instantly put us at ease.
Noah's technical expertise was evident throughout the entire process, as he swiftly and skillfully replaced the screen. His attention to detail and precision left us thoroughly impressed. But what truly set Noah apart was his fantastic sense of humor. He effortlessly kept the atmosphere light and enjoyable, turning what could have been a mundane task into a memorable experience.
It's rare to come across someone who excels in both professionalism and humor, but Noah effortlessly embodies both qualities. I highly recommend his services to anyone in need of a screen replacement or any other repair. Thank you, Noah, for your outstanding work and for brightening our day with your wonderful personality!
The person at AT&T in Nashville was super friendly and covered all the details to make sure I got the best deal for the money and it arrived early! Thank you so much!
Staff are nice, system is ridiculously slow and inefficient. We've been told numerous times our replacement device was on the way only to be continually emailed for more paperwork. It's appalling. Two weeks without a business phone and they seem to not care. DO NOT USE THIS COMPANY.
SCAM!
Customer agents are friendly. However, after paying deductible of $100+, I did not receive a working phone. To have the phone replaced under warranty, could cost $500. Sometimes when you call, Asurian says they can handle your issues. Other times (same issue) Asurian says that you have to be transferred to another company. I waited on hold for over 70 minutes when being transferred to another company (no answer). No phone coming; money and evening wasted!
Hello, Jessica. We apologize for any trouble you have experienced so far. We are here for you. There is times warranty covers your device either with your carrier or manufacturer, or troubleshooting support and it is when a transfer happens. -Rue
Thank you for partnering with a local establishment to quickly replace or repair devices.
Whoever had this idea is the company genius
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicole, I am sorry to hear about your experience with receiving your replacement device. I understand your concerns and apologize for the inconvenience. Please know we are here and happy to help. If you find you do need any additional assistance, feel free to contact us directly. -Ari