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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I just started a new business, my phone was stolen next day I received my new phone. It would have been nice if I could have received my new phone with all my contacts, data, photos & etc pre-installed ready to use.
Now I'm still trying to get my lost information recovered it's been a nightmare trying to reset passwords after using facial recognition.
It took them well over a month to repair my phone that was promised to me in three days I called daily for the same we don't know whats going on you'll have it soon speech
I filed a claim over 2 weeks ago to get my stolen iPhone replaced, when I called to check on the status they flat out said they forgot about me and had me do a phone interview. After the phone interview, I was promised to get an email within 24-48 hours confirming my claim. 5 days later, no response. I have now been phone-less for almost 3 weeks as I was given the false promise that I would receive a replacement within 1-2 days. I would have been better off just buying a new phone rather than paying $300 through this scam of a company just to not get any phone.
Hi Simona, I am sincerely sorry to hear about your experience so far and completely understand your concerns and apologize for any inconvenience this may have caused. Please know we do sincerely appreciate your patience and are here to help. If you find you do need any additional assistance, feel free to reach out to us directly. -Ari
We submitted the claim Thursday morning. He had a phone Friday evening! Nothing but amazing reviews for Asurion. Thank you for saving a teenager's social life!
La atención del personal fue muy rápida,satisfactoria, de muy buena calidad,rápido gracias.me sentí como si fuera la clienta preferida.
Wonderful service and great expectations, Very nice and understanding with all wireless and device protection needs
Professional, knowledgeable, timely, no wait, helped walk us through paperwork, etc to start the process
I've used Asurion, for the longest I could remember. All my electronics are protected and serviced by Asurion and believe me, I have not had any issues since I have used them for over 10 years.
My tech, Aaron, was very professional and courteous. He called to introduce himself, sent a picture of himself so that I would know who was coming to my home, and made sure that all my questions were answered before he left.
I would most definitely use this service again.
Hi Judith, we do appreciate your patience as well as your feedback. We are happy to hear this is was a great experience for you. If you need any additional assistance, feel free to contact us directly. -Ari
My Samsung Galaxy 22 ultra phone had a cracked screen and the port was not working. We have the Verizon protection plan for 4 phones or more. They quickly sent a replacement phone, cost was $99 and helped me transfer all my data, including SMS texts messages which had many photos attached.
The fashion forward expert arrived when he said he would. Was very knowledgeable when answering my questions and helped me to properly prepare my phone for repair. He finished in a timely manner and was very happy with the work he did.
Overall, my experience was amazing, and only takes him 30 minutes or less. It's been the third time he has been over to fix my family's phone.
The email stated that it would take an hour to repair my phone. Once I arrived, I was told 2-3 hours once I checked in. After waiting I was told that it would take longer due to having updated my phone to the beta version. What I thought would be an easy fixed turned out to be an extremely long process that I did not plan ahead for so if you decide to do the same. Anticipate waiting longer.
Hello, Jim. We are sincerely sorry for the long wait time. We hope you are back up and running with your device. -Rue
Went to replace a phone battery. Got the old battery replaced with an Apple battery without any issues. It was an a great experience from claim to resolution!
You just call asurion or use the app to start your claim. Then like a day and ¹/² went by and I received my new phone. All I had to do was put sim card in and go. Everything you need to send your old phone back is right there with the new phone.
Was very easy and very fast.Literally within 20 minutes of me dropping off my phone they had it fixed calling me to come pick it up. When above and beyond
My I phone screen was cracked. I was able to schedule an appointment very quickly. From the time I drop off my phone and repair it only took a little bit of time. The service was absolutely great. Will definitely use the service again if necessary
La joven que me atendió fue muy eficaz en la ejecución para poder resolver mi problema con mi celular además estaba muy bien vestida arreglada y simpática lo que hace que uno de sienta en confianza
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Kassie. We are sincerely sorry for the time you spent without your device. The repair might be 3 days however this does not include shipping to us and back. We hope you have your device back now and back up and running. Please let us know if you need further assistance. -Rue